C3502 making high pitched noise while idle

**kleankopy** · 08-16-2018

I had 1 last week that keep making a high pitch noise during idle and it ended up being the hard drive.

**tinfox** · 08-16-2018

Originally Posted by kleankopy

I had 1 last week that keep making a high pitch noise during idle and it ended up being the hard drive.

Ahhh. That's probably it. They haven't called to complain since I went out. Hopefully it fixed itself. Lol

When I go back out I'll make sure to bring a HD..

Thanks!

**Mark Bbb** · 08-21-2018

warming up / idling will cause parts to move more quickly than in printing mode.
Is customer complaining only for that reason?
That is about 1 minute every day...

**FrohnB** · 08-21-2018

Yes, customer is only complaining about that. It occurs pretty frequently, much more than a minute a day

. Some customers either can't hear those noises, or just don't give a damn. Then there are customers like this one that hear the slightest chirp, and assume the machine is going to BLOW UP or something.

I'll be going back with hard drive, and to try the other Exit unit thing mentioned on here.