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  1. #1
    Senior Tech 250+ Posts
    Ricoh MP C300 firmware update needed


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    Ricoh MP C300 firmware update needed

    The IT guy at the customer office insist on using only SMB for scanning, he insist that the only way he will work will be by updating the firmware so he can connect to windows 10.

    Anyone can let me know if there is an updated firmware after 2012? Actually after 2015 (when windows 10 arrived).

    If it is available can you help me get it, I'm not a Ricoh dealer obviously.

    Thanks

  2. #2
    Retired 10,000+ Posts
    Ricoh MP C300 firmware update needed

    slimslob's Avatar
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    Re: Ricoh MP C300 firmware update needed

    You are looking at two major problems here. You are apparently not a trained and authorized Ricoh technician, otherwise you would know how to obtain the necessary firmware. This is important as this a major change to the system, i.e. adding support for SMB v2v3. You make a mistake and you could crater the customer's machine.
    The second problem is that you appear to be a taker. You have no green cards and no reputation points.
    I suggest you tell the customer IT that he/she needs to contact Ricoh-USA customer support and they will send a trained and authorized tech.

  3. #3
    Service Manager 1,000+ Posts
    Ricoh MP C300 firmware update needed


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    Re: Ricoh MP C300 firmware update needed

    If the device has embedded @remote enabled, the Ricoh dealer may be able to walk you through updating it over the phone. I am not sure if that model has that capability but it may be worth asking the dealer.

  4. #4
    Senior Tech 250+ Posts
    Ricoh MP C300 firmware update needed


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    Re: Ricoh MP C300 firmware update needed

    Quote Originally Posted by slimslob View Post
    You are looking at two major problems here. You are apparently not a trained and authorized Ricoh technician, otherwise you would know how to obtain the necessary firmware. This is important as this a major change to the system, i.e. adding support for SMB v2v3. You make a mistake and you could crater the customer's machine.
    The second problem is that you appear to be a taker. You have no green cards and no reputation points.
    I suggest you tell the customer IT that he/she needs to contact Ricoh-USA customer support and they will send a trained and authorized tech.
    Please keep replies to my posts professional only, if you are misserable please exoust your frustrations somewhere else.
    Thanks

  5. #5
    Senior Tech 250+ Posts tufbnme's Avatar
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    Re: Ricoh MP C300 firmware update needed

    Check this.
    C300 FW.pdf

  6. #6
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    Ricoh MP C300 firmware update needed

    slimslob's Avatar
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    Re: Ricoh MP C300 firmware update needed

    Quote Originally Posted by tufbnme View Post
    Check this.
    C300 FW.pdf
    If he was an authorized Ricoh tech, he would already have that bulletin and in fact the firmware.

  7. #7
    Senior Tech 250+ Posts
    Ricoh MP C300 firmware update needed


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    Re: Ricoh MP C300 firmware update needed

    Update firmware and scanner works fine on windows 10.
    Thanks

  8. #8
    Service Manager 10,000+ Posts
    Ricoh MP C300 firmware update needed

    Phil B.'s Avatar
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    Re: Ricoh MP C300 firmware update needed

    Quote Originally Posted by gideon View Post
    Please keep replies to my posts professional only, if you are misserable please exoust your frustrations somewhere else.
    Thanks
    no frankly you are the one not displaying a professional attitude.

    you NEVER have any insight to help others ( rep power )

    you always are asking for free firmware....

    you never take to heart what the techs KNOW to be the fix.

    you don't thank/like others for their help.

    like I said in another thread. I'm done trying to help you... and from the looks of it... other EXPERIENCED techs here at CTN feel the same as I.

  9. #9
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: Ricoh MP C300 firmware update needed

    Quote Originally Posted by gideon View Post
    Update firmware and scanner works fine on windows 10.
    Thanks
    Because AS Slim stated...you can now scan to a Win10 machine because it's now using SMBv2.0./v3.0.
    More red cards in your future methinks.

  10. #10
    Service Manager 10,000+ Posts
    Ricoh MP C300 firmware update needed

    Phil B.'s Avatar
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    Re: Ricoh MP C300 firmware update needed

    Quote Originally Posted by slimslob View Post
    If he was an authorized Ricoh tech, he would already have that bulletin and in fact the firmware.
    and the tech that gave the login ( even IF you don't have access ) is in violation of Ricoh Dealer Agreement Rules.

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