Black printhead defective (mpw c2201sp)

[sharpmind]

Guys, what is the reason why black print head is lowered and touching the platen causing damage to the nozzle? How are you going to fix this kind of problem. I already requested new black print head but I am worried that after replacing it would still touching the platen. What adjustment I have to make? see attached photo of the problem.20180513_095728.jpg

[slimslob]

Looks to me like one of the black heads is not mounted properly or missing screws.