If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
GLAD to see that someone START at the BASICS!
ALWAYS start with the obvious cause.. work back from there..most don't realize that
print and scan could on some models needs different IP and/or cards.
Totoro, you exemplify the " Keep it Simple St***D " rule ( nothing AGAINST you ). I see TOO many newbies running STRAIGHT to boards, bypassing the simple/quick remedies.( or READING the manual )
As A Trainer/Service Manager, I have interviewed some "techs" that cannot diagnose their way out of a WET paper bag! ( no.... if you DO NOT KNOW how to read a manual or cannot USE Google you will not make it with me ** most other things can be taught ** )
I executed SP 5801-011 NCS but still same problem...
To erase the doubt whether the problem is in MP 3055 machine or in the customer network, we installed another machine coming from our office...I used the same IP, subnet mask and gateway...The machine is printing with no problem.
Conclusion:
The controller of MP 3055sp has a problem..
Last edited by sharpmind; 08-05-2018 at 05:01 PM.
Just curious, why it prints from your laptop without any problem?
Something, some setting is holding network operation / system in the controller to function properly.
OR typically some problem in customer's power supply (fluctuations or spikes), open earthing OR some other device's electromagnetic interference.
So problem can arise to new install machine also in future. You may need to check old machine thoroughly.
Also as mentioned above, it is SP 5801 -001 & not 011.
Hope this helps
The problem still could be in the customer network if they have the mac address for that machine whitelisted to a different vlan or even blocked all together. The new machine having a different mac allowing it on the network. If you can print from your laptop the controller should be good.
If that is the case then why is it that when we delivered new machine to the customer and installed it in the same office, that new machine is printing fine.I just entered the same IP address of the old machine.
We pulled out the customer's machine and checked it in our office. We connected the machine to our office network and it was printing fine.
The two IT personnel of the company were with me during the troubleshooting. During hours of troubleshooting, suddenly, the machine prints. We were suprised at that time. We checked the connection using PING command and it showed TLL=255 but after several seconds, it showed THE DESTINATION HOST IS UNREACHABLE. That problem continued until we decided to pull out the machine.
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