Scan to Email on Ricoh MPC 5503

[8T2]

Thanks It's off...and when I scan to folder, it works fine

I only have problem scan to email..as soon as it takes the paper, it says Transmission has failed..Check the scanned filed....

You say it fails as soon as it takes the paper? In user tools on the device under file transfer at SMTP settings. If you do a connection test does it connect to SMTP immediately, does it take long and fail or does it fail immediately?

Is the device set up with SMTP name or IP?

Network log can be printed from device in user tools under network settings there is a print settings option and you'll find it on the 3rd page or via WIM again under network there should be a log option (don't even need to log in to device)

Been spoilt at new job so haven't had to mess around in settings for a while so apologies if my directions/naming is wrong but it is there somewhere

Sent from my ALE-L02 using Tapatalk

[Phil B.]

Thanks for your response. What is NIB summary?

Network Interface Board (Ethernet + could have USB)

[copytechinc]

I'm trying scan to email which is not working.
connection is successful and I am also able to print and scan to folder.

[guitar9199]

Don't know if this was already suggested, but have you tried using Google's DNS server settings instead of the network's?

Primary : 8.8.8.8
Secondary : 8.8.4.4

I've found that this sometimes helps with scan to email....especially if you're using a Gmail or Office365 email to scan with.

Have you also tried the SMTP "Connection Test" in the network settings? If the machine can't reach the email server, you'll crash every time.

Keep us posted.