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  1. #1
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    Scan to Email on Ricoh MPC 5503

    We have 2 MPC 5503 and on one of them scan to email is not working. It gives an error " Transmission has failed". both of the copier has the same SMTP authentication . Does anyone know what setting should be changed?

    Thanks

  2. #2
    Service Manager 1,000+ Posts
    Scan to Email on Ricoh MPC 5503

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    Re: Scan to Email on Ricoh MPC 5503

    Print out NIB summary and see if it is a connection failure or a authentication error.
    Log into WIM and check NIB summary.
    Why do they call it common sense?

    If it were common, wouldn't everyone have it?

  3. #3
    Trusted Tech 50+ Posts Methedor's Avatar
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    Re: Scan to Email on Ricoh MPC 5503

    Got a couple of thoughts:
    This may sound silly, but have you tried turning it of and on again? There are a myriad of small, stubborn issues that can be solved by doing that.

    Are you using Auto-Specify Sender? If so make sure that the Administrator Email matches the one used in the SMTP Authentication. While it can sometimes work without the match I have had occasions where it does need to match or an error will be returned.

    Checking Firmware is also a good thing to do if the other more sensical solutions aren't working.

    Hope this helps, have a great day!

  4. #4
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    Re: Scan to Email on Ricoh MPC 5503

    Quote Originally Posted by nmfaxman View Post
    Print out NIB summary and see if it is a connection failure or a authentication error.
    Log into WIM and check NIB summary.


    Thanks for your response. What is NIB summary?

    I actually compared all the setting on the copiers and everything is the same. I can't figure out why one copier is scanning and one not.

    By the way, scan to folder is working fine

  5. #5
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    Unhappy Re: Scan to Email on Ricoh MPC 5503

    Quote Originally Posted by Methedor View Post
    Got a couple of thoughts:
    This may sound silly, but have you tried turning it of and on again? There are a myriad of small, stubborn issues that can be solved by doing that.

    Are you using Auto-Specify Sender? If so make sure that the Administrator Email matches the one used in the SMTP Authentication. While it can sometimes work without the match I have had occasions where it does need to match or an error will be returned.

    Checking Firmware is also a good thing to do if the other more sensical solutions aren't working.

    Hope this helps, have a great day!


    Thanks for your response. Yes I tried turning it back off and on.

    Auto specify sender is on.

    Administrator email and SMTP authentication is correct.


    I was wondering maybe something needs to be done on SP mode

  6. #6
    Service Manager 1,000+ Posts
    Scan to Email on Ricoh MPC 5503

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    Re: Scan to Email on Ricoh MPC 5503

    You didn't use the same IPv4 address in both machines, did you?

  7. #7
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    Re: Scan to Email on Ricoh MPC 5503

    NO different IP but other settings are the same

  8. #8
    Service Manager 1,000+ Posts
    Scan to Email on Ricoh MPC 5503

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    Re: Scan to Email on Ricoh MPC 5503

    Under the file Transfer settings, what is the "max. reception email size" set at?
    And in Scanner Features in user tools, I always turn OFF "Max Email size" and "Divide and Send".

    Had one scanning issue that was caused by customers IT setting a small allowable file size on email server too (don't think this is your problem though).

  9. #9
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    Re: Scan to Email on Ricoh MPC 5503

    Thanks It's off...and when I scan to folder, it works fine

    I only have problem scan to email..as soon as it takes the paper, it says Transmission has failed..Check the scanned filed....

  10. #10
    Senior Tech 100+ Posts Kimi's Avatar
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    Re: Scan to Email on Ricoh MPC 5503

    Try switching the IPs and test?

    you havent detailed where you are scanning to, if its an exchange server you may need to set up a receive connector, hence try swapping IPs.

    Fault most likely network related if both machines are using the same settings.

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