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  1. #1
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    Ricoh MP C3002 paper problem

    Have had an ongoing problem with an MP C3002, often when you print duplex. it sometimes makes compressed trails in the paper. Have tried to change the fusing unit, fusing motor, updated all firmware, tried to adjust pressure in the fusing unit, but the problem will not go away. Any tips?


  2. #2
    Service Manager 2,500+ Posts TonerMunkeh's Avatar
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    Re: Ricoh MP C3002 paper problem

    Check the discharge teeth on the PTR, some of them may be stuck up.

    Computers are serious tools, Michael!

  3. #3
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    Re: Ricoh MP C3002 paper problem

    Paper Transfer/Seperation unit? Checked the teeths there, but can`t say I see something unusual. Yesterday I also changed the machine, moved all Pcu`s, Transferbelt and Fusing unit over to the other machine, it did well the first hundred prints, but then it suddenly was on a couple of sheets again.
    Will try now with an other Fusing unit and Transfer unit, and test a little again.


  4. #4
    Field Supervisor 500+ Posts Zeldaman's Avatar
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    Re: Ricoh MP C3002 paper problem

    Hi there!
    Try ptr partno. D1446205.
    Greetings...


  5. #5
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    Re: Ricoh MP C3002 paper problem

    Changed the Fuser and the Transfer unit yesterday, tested it most of the day, had no problems at all. Took the machine to the customer today, and the first set i printed booklet/duplex test failed. Well I have to order the modified PTR unit anyway, so I am going to change that and do some more testing again.


  6. #6
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    Re: Ricoh MP C3002 paper problem

    Happens even if you print one side?
    If happens only when using duplex , clean all rollers in duplex ( paper gets like that because it doesnt get in the fuser straight ) Also check if the white plastic rollers (...)
    Also try different paper .


  7. #7
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    Re: Ricoh MP C3002 paper problem

    It has always happend like this in Duplex, the customer has claimed that it altso have happend at 1 occation at normal print. We have done a complete change of the machine, only the ARDF and the Pcu/Dev units is from the old machine. We have altso used different paper types, but it`s still the same. But I understand the problem, and will do a complete check of the paper trail in Duplex unit, both rubber and plastic roller, clean up everything and do a new test.


  8. #8
    Trusted Tech 50+ Posts FrohnB's Avatar
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    Re: Ricoh MP C3002 paper problem

    Something to check, The transfer/ sep unit that resides on the right hand door, has some driven rollers on the back side of it, we have had these bind up, or completely become dislodged (usually accompanied by a squeak/ screech sound when first started up.

    Also, towards the top of that right-hand door, is a guide (with white ribs on it) PN-D1444481, that becomes warped over time because it resides right by the fuser when the door is closed, have had this cause issues like that (usually accompanied by a "fluttering" sound when the paper passes, also can cause jams).

    If neither of those, then check the duplex "pawl gates" PNs - D0094577/ D0294482 for broken teeth, if they have a broken tooth, just file it down smooth.


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