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  1. #1
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    MP-C5502 Toner Near End always displayed

    When I arrived at the customer, the copier was displaying "toner cartridge not set". This was a full genuine Ricoh toner bottle, so I tried another the customer had (Compatible) and nothing changed. I then reached into the back of the bottle holder to clean the contacts, and this helped to recognize the comp. bottle, but not the genuine Ricoh, however now the display is reading "toner near end" and won't stop. I told the customer I would return to complete troubleshooting. The copier was at least currently operational.

    I didn't have a service manual at the time, so after I was able to access the Service Manual & Handbook, I tried researching the cause for these symptoms.

    Does anyone know if the (K) toner pump could cause the continuous "near end" condition?

    I suspect that this problem maybe caused the first problem because the customer was installing and uninstalling the two toner bottles that they had, and maybe deformed the contacts on the detection board. (I haven't yet pulled out this part to inspect - I will when I return).

    I appreciate any help I can get on this problem.

  2. #2
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    MP-C5502  Toner Near End always displayed

    cadillac2's Avatar
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    Re: MP-C5502 Toner Near End always displayed

    toner pump or clogged toner hose

  3. #3
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    MP-C5502  Toner Near End always displayed

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    Re: MP-C5502 Toner Near End always displayed

    Chip info on bottle not being read properly.

  4. #4
    Service Manager 1,000+ Posts
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    Re: MP-C5502 Toner Near End always displayed

    Pump will cause toner end not near end.

  5. #5
    Retired 10,000+ Posts
    MP-C5502  Toner Near End always displayed

    slimslob's Avatar
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    Re: MP-C5502 Toner Near End always displayed

    Quote Originally Posted by davel View Post
    Pump will cause toner end not near end.
    And in the text of his post he says "toner cartridge not set". That always means a problem with the cartridge detection, either RFID chip/board if the model uses RFID or bent contact on those that use a physical contact.

  6. #6
    unTrusted Tech 250+ Posts imaginemoko's Avatar
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    Re: MP-C5502 Toner Near End always displayed

    just wondering if all toner installed on the machine are genuine? or mixed with compatible? if you can check this D1445119-PCB RDB perhaps some of the contact pins are misaligned already, compatible toner usually cause this error based on my limited experience. good luck sir.
    fix the customer first then fix the machine... its simple and makes life more easy.

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