Missing Scanner Function

[Lagonda]

Our intrepid IT department have managed to lose the scan function on their MP C3503 and they have no idea how they did it. It's just not there, no icon on the screen, no folder in User Tools, no folder in SP mode and no sign of it in factory mode either. Even tried to clear it out of the memory with 5801-9 but it just says "Invalid Function"
Where the hell have they put it??

[BLADE]

try switching it off/on

[Lagonda]

I know its Monday morning and we're all still trying to get over the week end and not yet running at our full potential but could you try being just a little more constructive then that!!!!!
Even the IT numties tried that one .

[zed255]

Had the scanner disappear on a different recent model and it turned out to be hard drive corruption. No HDD codes and all other functions worked fine. Was weird.

[blackcat4866]

That's what I was going to say: on Konica Minolta products the first things you lose are Scanning, Faxing, and User Boxes when the HDD fails. Those functions are not visible anywhere when the HDD is failed or UnSet. =^..^=

[AjitN]

Had the scanner disappear on a different recent model and it turned out to be hard drive corruption. No HDD codes and all other functions worked fine. Was weird.

I think Zed is correct. If HDD is disabled or inactive by any chance, scan function does not work at all. Try formatting HDD but be careful you will loose all inf. stored.

[Lagonda]

Thank you Gentlemen, some useful replies. I'll try another HDD and see what happens.

[keithxxiii]

If the HDD does not fix it, look for the SP Mode Application Invalidation. I can't remember the exact SP though.

[fshead]

did you lose document server too?
both scan and doc server need HD..

If not maybe it S just a "BLACK FRIDAY EVENT"

[slimslob]

I have d this happen before. It was an SP setting, but it's been so long I can't remember which. If you have a SMC report from before it quit working you might want to compare with the current.