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  1. #1
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    MP C3500 Error Messages

    I have a Ricoh MP C3500 that is giving the following Error messages: "Photoconductor Unit(s) not set correctly" and "Set Toner Cartridge(s) correctly"...I have removed and installed All of them several times..Can not Clear Error message. There is NOT an Error Code with this message either. Anyone help with this one??

  2. #2
    Service Manager 1,000+ Posts
    MP C3500 Error Messages

    Lagonda's Avatar
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    Re: MP C3500 Error Messages

    My first response would be to pull all the PCDU's out and have a good look at the sockets they plug into and check that they are not full of toner or paper scraps.
    What did you do to the copier just before it decided that it wasn't happy?
    At least 50% of IT is a solution looking for a problem.

  3. #3
    Service Manager 1,000+ Posts
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    Re: MP C3500 Error Messages

    If you have just replaced PCU you may need to swap wires on TD sensor plug.

  4. #4
    Service Manager 2,500+ Posts
    MP C3500 Error Messages

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    Re: MP C3500 Error Messages

    Quote Originally Posted by davel View Post
    If you have just replaced PCU you may need to swap wires on TD sensor plug.
    Agreed. Swap wires, or just make sure the connector is properly secured.
    ALSO....These things usually don't just happen out of the blue, why would you include what led to the issue?
    If it was for no apparent reason, then, my apologies.

  5. #5
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: MP C3500 Error Messages

    If they were modified B223 2042 drums you have to shave the rear connector of the drum to make it fit the drive assy connector or you'll break the drive assy connectors.
    Broken connectors would give you this fault and replacing the drive assy is a royal pain in the arse...!!!!!

  6. #6
    Senior Tech 2,500+ Posts
    MP C3500 Error Messages

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    Re: MP C3500 Error Messages

    Quote Originally Posted by Oze View Post
    Broken connectors would give you this fault and replacing the drive assy is a royal pain in the arse...!!!!!
    And bring 2 days lunch, as it takes a lot of time. And you will need 4 hands.
    NEVER ASSUME ANYTHING

  7. #7
    Senior Tech 2,500+ Posts
    MP C3500 Error Messages

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    Re: MP C3500 Error Messages

    Quote Originally Posted by KirkG View Post
    I have a Ricoh MP C3500 that is giving the following Error messages: "Photoconductor Unit(s) not set correctly" and "Set Toner Cartridge(s) correctly"...I have removed and installed All of them several times..Can not Clear Error message. There is NOT an Error Code with this message either. Anyone help with this one??
    An issue with any one of the pdcu connectors will cause this. Did you mess with any of the PDCU's previous to the problem?
    NEVER ASSUME ANYTHING

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