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  1. #31
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Repair Guy Uses Tons of Paper

    Don't want to excuse that guy but...
    The idea to put such a high volume machine in the middle of school full of busy staff, obviously without key operator...now that scares me.
    Been there a lot of times with a number of smaller machines, there is no joy at all, teaching teachers.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  2. #32
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: Repair Guy Uses Tons of Paper

    The newer generation machines like the KM 754e does real well in public environments in comparison to say a KM 751.
    The old style high volume is a pain for an end user.
    Whatever

  3. #33
    Service Manager 1,000+ Posts
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    Re: Repair Guy Uses Tons of Paper

    Such waste is a shame, these days!
    When i need to do a big test on a machine i always ask customer for a large printjob, so the paper is not wasted.
    When there is no large printjob, I always test duplex, and put the printed paper back in the tray for again a new duplex run.
    This i do so for at least 10 times.
    So, 20 kopies are mad on 1 sheet of paper...
    So, don't ask me further what i think of this "technician".
    When he was working here, he should not do that again.
    If he does, he would be fired.

  4. #34
    Service Manager 1,000+ Posts fshead's Avatar
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    Re: Repair Guy Uses Tons of Paper

    Next time have him print out something you can use,forms,fliers etc etc.
    He should ask and i wont print out 100 sheet test myself w/out asking accnt if there is something i could print or copy of theirs.
    Teachers and rushed teachers make bad users and i dont know if this machine is run in a print room or
    stand alone.
    Maybe hire someone just to handle printing and loading paper and toner..

  5. #35
    Service Manager 1,000+ Posts
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    Re: Repair Guy Uses Tons of Paper

    Is there a relation problem between you (or a teacher) and the printer company?
    Perhaps one of your teachers family works in another printer company?
    I have had this once: there was a person who made sabotage to our printers, over and over again!
    Finally we have lost this (important) customer due to his sabotage.

    Your job is te find out what is realy going on, without prejustice.
    You always have to hear both stories, not?

    My previous answer was one without thinking, emotional.
    This is a technician website, your question is long way from the original intention of this webside.
    Get off.

  6. #36
    Senior Tech 2,500+ Posts
    Repair Guy Uses Tons of Paper

    mikadonovan's Avatar
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    Re: Repair Guy Uses Tons of Paper

    Quote Originally Posted by mjunkaged View Post
    I wonder if the poster ASKED the tech. without calling his office (if he's not the owner like me) and stabbing him in the back over it??
    Sounds like the simplest solution, just ask him.
    NEVER ASSUME ANYTHING

  7. #37
    Senior Tech 250+ Posts DRichard's Avatar
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    Re: Repair Guy Uses Tons of Paper

    Quote Originally Posted by copyman View Post
    Agree with fish, the most important thing a tech can do is "interview" the customer about the issue when first getting to call.
    Agree...aside from whatever is wrong with the machine...this sounds like a communication issue. BOTH the tech AND the end user need to take a share of the responsibility. Ask your tech why he is needing to run that much paper. The tech should be asking for more details from the end user as to what is generating frequent calls. techs should ALWAYS interview their customers to get a good picture of the problems. and should ALWAYS explain what they are doing (or have done) to repair the and test the equipment. Basic troubleshooting procedure...

  8. #38
    Service Manager 1,000+ Posts luca72's Avatar
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    Re: Repair Guy Uses Tons of Paper

    Quote Originally Posted by bbsearchlight View Post
    Hi Everyone,

    The repair guy for our Ricoh copy machine is at our work on average once a week. After repairing the problem, he runs 7 - 10 reams of paper
    through the machine every single time (That is between 3500 and 5000 pieces of paper). Is this normal? The picture shows the amount of paper he ran through the machine last week. Attachment 41433
    but I can not believe it ... is it a joke? ... ah ah..ah .... if I did something like that from the client my boss would have kicked my ass ....
    (and did well) ... it is not possible to try a mc you have to do all those prints .. and when he has finished trying it what he does? change all the consumables again? ... I thought I had seen them all, but this is really strong..LOL

  9. #39
    Service Manager 1,000+ Posts
    Repair Guy Uses Tons of Paper

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    Re: Repair Guy Uses Tons of Paper

    It's not April 1st already is it?

    5k sheets through a 45 cpm machine, that's 2 hours he's just standing around drinking the customers coffee.
    At least 50% of IT is a solution looking for a problem.

  10. #40
    Senior Tech. 2,500+ Posts NeoMatrix's Avatar
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    Re: Repair Guy Uses Tons of Paper

    Quote Originally Posted by Lagonda View Post
    It's not April 1st already is it?

    5k sheets through a 45 cpm machine, that's 2 hours he's just standing around drinking the customers coffee.

    aaaah.... The plot thickens.
    I'd bet the coffee is cheap and the barrister is soft on the eyes...

    Look out the Tech will be running off another 5k copies next Friday.
    It would be cheaper in paper to just give him your phone number.
    Inauguration to the "AI cancel-culture" fraternity 1997...
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