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  1. #1
    Trusted Tech 50+ Posts
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    MP C3000 right side door won't close

    I went out to install a black toner pump , easy enough . This is a new customer , had not serviced there unit before , someone else had diagnosed the toner pump and the customer had ordered it . In finishing I attempted to close the right side door , it would not close , it was closed when I arrived and I had tested the machine to see it was mostly operating , just needed the pump . The rear side would latch , but not the front side , it had lots of resistance , seemed like more resistance than I would expect , but I have only seen a few of these models . I examined the hardware , the topmost guide of the transport Z-section was broken at the rear shoulder screw , the front most hold handle on the fuser was cracked a bit , but all there . No other damage noted . If I removed the fuser unit , the right side door would close easily , both front and rear latches engaged . I saw no problem in how the fuser inserted and locked down . Pulled the fuser cover and looked at the innards , seemed fine , but I have never rebuilt this fuser or had issues with this fuser in this model . I have most of the service documentation , but no service bulletins .
    Thanks in advance , Ark .

  2. #2
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: MP C3000 right side door won't close

    You have a broken transfer case my friend.
    Tends to be the main reason for not being able to close the duplex door.
    Tell the customer not to force the door or your job will be made more difficult.
    Parts and labor it's only around a $150 repair.

  3. #3
    Just a tech 250+ Posts keithxxiii's Avatar
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    Re: MP C3000 right side door won't close

    Also check the positioning guide front and rear. It usually gets broken together with the transfer assy.
    B223 6311 and B223 6312
    Aye! Cut the crap

  4. #4
    Service Manager 1,000+ Posts
    MP C3000 right side door won't close

    Lagonda's Avatar
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    Re: MP C3000 right side door won't close

    Also check the door mounting hinge points on the copier frame. I've seen over enthusiastic clients manage to bend those.
    At least 50% of IT is a solution looking for a problem.

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