Originally Posted by
sturmtrooper
So this machine takes the large 6110D toner bottles which are 1100g, in that machine they are rated to last 43,000 pages. If you are really only getting 5000 out of them something is quite wrong with the machine or it is not being used at the correct print volume for the high volume machine it is.
If the toner is actually going out of the bottle and into the machine there are only three places it can really go. Onto the paper, into the insides of the machine, or into the waste toner bottle.
If the quality is good and the machine isn't toner dusted inside then the toner is likely ending up inside the waste bottle. If they don't do enough regular volume it will consume toner for process control. I'd check the SP settings for process control frequency.
Those page ratings for the bottle are calculated at 5% coverage, if your customer is doing very high coverage 50+% it will of course consume more toner.
What I would ask you is, what kind of volume is the customer doing and what coverage? What have YOU done to the machine to try to remedy this? Does the customer have any other machines that take the same toner they could be using it in without telling you?
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