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  1. #1
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    Ricoh MP171 - no PM call message on LCD.

    Hi, I got a Ricoh MP171, the machine has PM counter: 20.000 pages (7-803), PM interval (5-501) is set to 5000 pages and I just dont have Service call/PM message on LCD display? Why? Is there any other service mode to turn on or off? Maybe in factory mode?
    Thanks.

  2. #2
    Service Manager 2,500+ Posts
    Ricoh MP171 - no PM call message on LCD.

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    Re: Ricoh MP171 - no PM call message on LCD.

    Quote Originally Posted by lukboruta View Post
    Hi, I got a Ricoh MP171, the machine has PM counter: 20.000 pages (7-803), PM interval (5-501) is set to 5000 pages and I just dont have Service call/PM message on LCD display? Why? Is there any other service mode to turn on or off? Maybe in factory mode?
    Thanks.
    because you aren't looking at the LIFE counters on the supplies... you are only looking at the INTERVALS not PAGE COUNTS

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    Re: Ricoh MP171 - no PM call message on LCD.

    Quote Originally Posted by Phil B. View Post
    because you aren't looking at the LIFE counters on the supplies... you are only looking at the INTERVALS not PAGE COUNTS
    I look at LIFE counter (7-803 mode shows avout 20.000 pages) but interval is set to 5000 (5501 mode).

  4. #4
    Service Manager 2,500+ Posts
    Ricoh MP171 - no PM call message on LCD.

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    Re: Ricoh MP171 - no PM call message on LCD.

    Quote Originally Posted by lukboruta View Post
    I look at LIFE counter (7-803 mode shows avout 20.000 pages) but interval is set to 5000 (5501 mode).
    is life on the parts ONLY 20,000? seems kinda low even for a home office unit

    your PCU has a 45,000 page life so sounds like no parts are needed...

    is there a problem with PQ or other?

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    Re: Ricoh MP171 - no PM call message on LCD.

    Quote Originally Posted by Phil B. View Post
    is life on the parts ONLY 20,000? seems kinda low even for a home office unit

    your PCU has a 45,000 page life so sounds like no parts are needed...

    is there a problem with PQ or other?

    Im form Europe, its hard to write for me in english, I will write it again:

    My MP171 machine doesnt display PM alert/call. PM - means for me - maintenance service, not part replacement.
    The copier have produced more than 20.000 pages, maintenance interval is set to 5.000 so the message sould appear on lcd display.

    5-501 set to 5 (5.000)
    7-803 shows more than 20.000 pages

  6. #6
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    Re: Ricoh MP171 - no PM call message on LCD.

    Quote Originally Posted by lukboruta View Post
    Hi, I got a Ricoh MP171, the machine has PM counter: 20.000 pages (7-803), PM interval (5-501) is set to 5000 pages and I just dont have Service call/PM message on LCD display? Why? Is there any other service mode to turn on or off? Maybe in factory mode?
    Thanks.
    Long time ago I had similar problem. I don't remember clearly but it was related to @remote under NRS FUNCTION (5-816-1 and 3, set from 1 to 0). After restart, copier starts to display pm on LCD. I hope that understand your problem well Ricoh MP171 - no PM call message on LCD.

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    Re: Ricoh MP171 - no PM call message on LCD.

    Quote Originally Posted by DonPedro View Post
    Long time ago I had similar problem. I don't remember clearly but it was related to @remote under NRS FUNCTION (5-816-1 and 3, set from 1 to 0). After restart, copier starts to display pm on LCD. I hope that understand your problem well Ricoh MP171 - no PM call message on LCD.
    Thanks I will check these modes but NRS Functiuon flag is set to "0", maybe the other one blocks it.

  8. #8
    Senior Tech 100+ Posts FrohnB's Avatar
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    Re: Ricoh MP171 - no PM call message on LCD.

    Usually the PM Call message will come on at or after 45,000 when a part probably needs to be replaced. At least that's what the PCDU's are rated for. Have never actually set these PM alarms before.
    According to the manual, The number you set 5-501 to should be multiplied by 1,000. So 5 = 5,000 and 5,000 = 5,000,000!!
    Are you wanting to go to the customers location every 5,000 prints for a specific reason??? These machines generally run the full 45k Maint. Interval without needing attention.

    EDIT: Maybe try turning 5-507-005 to 1, Supply alarm for Drum.

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    Re: Ricoh MP171 - no PM call message on LCD.

    Quote Originally Posted by FrohnB View Post
    Usually the PM Call message will come on at or after 45,000 when a part probably needs to be replaced. At least that's what the PCDU's are rated for. Have never actually set these PM alarms before.
    According to the manual, The number you set 5-501 to should be multiplied by 1,000. So 5 = 5,000 and 5,000 = 5,000,000!!
    Are you wanting to go to the customers location every 5,000 prints for a specific reason??? These machines generally run the full 45k Maint. Interval without needing attention.

    EDIT: Maybe try turning 5-507-005 to 1, Supply alarm for Drum.
    Its quite old machine and we do a cleaning and maintenance inspection twice a year, i know 5-501 value is multiplied by 1000, Its set to 5. This machine is customers one, not mine, its not a lease.
    Something blocks the message, but what? Its not a first machine with such issue.

  10. #10
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Ricoh MP171 - no PM call message on LCD.

    PM stands for Preventive Maintenance which translate to replace parts before they fail not after. If you really want to do periodic cleaning and inspection, use your calendar.

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