MP301 scan to email fails - Authentication error

**sandmanmac** · 02-21-2019

Originally Posted by copyaction

Yes thank you for that.
the only reason I had them log in was so that I could see with my own eyes that they were using a valid password.

so would they need a different password than what they use for their gmail account?

If 2 step verification is enabled...YES, they'll need to generate an "App password" for the device. It WILL NOT work without it

edit I'm not sure, but it may be becoming necessary to use 2 step verification for applications like this, rather than just "allowing Less secure apps", so if scanning is not possible when "Less secure apps" is enabled, set it up as I've described. It's never failed for me

**bsm2** · 02-21-2019

Had a customer with a gmail error . did nothing working now think maybe gmail had a problem

**slimslob** · 02-21-2019

Originally Posted by sandmanmac

If 2 step verification is enabled...YES, they'll need to generate an "App password" for the device. It WILL NOT work without it

edit I'm not sure, but it may be becoming necessary to use 2 step verification for applications like this, rather than just "allowing Less secure apps", so if scanning is not possible when "Less secure apps" is enabled, set it up as I've described. It's never failed for me

If "allow less secure apps" is not setup properly, Google will turn it off after a set number of days.