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  1. #1
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    mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

    Hi
    were having problems with customers complaining of jams or pulls to many in the df. even after changing rollers/ belt / sep.
    in service mode you can do a adf freerun mode to test it. the test on an amount of sheets takes 60 seconds. (slow) go out of service mode try scan to folder/email same amount of sheets its way faster 20seconds.

    Were trying to make it slower to save having these calls. sometimes its to do with what the customer is putting through it

    Was wondering if theses an SP adjustment??
    spoke to ricoh they said use sp 6901-002 to 1 then # its made no difference

    i informed customers they can do a4r scanning but then complaints that they have to rotate the document on there pdf

    thanks

    ben

  2. #2
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    Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

    What are the counters of the ADF?

  3. #3
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    Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

    Hi Mark

    only done 32k on the df. its fine on free run and intermittent jams on scan to folder/ scan to email. even the customer asked it would help if it was slower

  4. #4
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    Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

    I have not been able to find free run for SPDF only RADF and I also have jam/double feed issues with a SPDF on MPC 6004, but they scan a lot of carbonless paper sheets, everything replaced still jams even on normal paper.

  5. #5
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    Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

    37K, Guides won't be worn jet...
    Sure there must be an RTB on this problem, no?!

  6. #6
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    Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

    Hi

    Try with firmware update -SPDF

  7. #7
    Copier Combobulator 500+ Posts
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    Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

    Quote Originally Posted by Jedi Ben View Post
    Hi
    were having problems with customers complaining of jams or pulls to many in the df. even after changing rollers/ belt / sep.
    in service mode you can do a adf freerun mode to test it. the test on an amount of sheets takes 60 seconds. (slow) go out of service mode try scan to folder/email same amount of sheets its way faster 20seconds.

    Were trying to make it slower to save having these calls. sometimes its to do with what the customer is putting through it

    Was wondering if theses an SP adjustment??
    spoke to ricoh they said use sp 6901-002 to 1 then # its made no difference

    i informed customers they can do a4r scanning but then complaints that they have to rotate the document on there pdf

    thanks

    ben
    You can adjust where the "top" of the document is in the scanning menu before scanning the document under original feed type. This will prevent them from having to rotate the document in software.

  8. #8
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    Unhappy Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

    Quote Originally Posted by davel View Post
    I have not been able to find free run for SPDF only RADF and I also have jam/double feed issues with a SPDF on MPC 6004, but they scan a lot of carbonless paper sheets, everything replaced still jams even on normal paper.

    I feel your pain brother

  9. #9
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    Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

    Quote Originally Posted by Mark Bbb View Post
    37K, Guides won't be worn jet...
    Sure there must be an RTB on this problem, no?!
    Hi Mark,
    i will have to have a look on my Ricoh mate. ive been flat out this week. its good to kmow a lot of other engineers are having this issue

  10. #10
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    Re: mpc 3004/3504 SPDF3080 slowing the scan to email/folder speed to stop jams

    Quote Originally Posted by rhe View Post
    Hi

    Try with firmware update -SPDF
    done this mate

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