I agree .. even back when the printers had AIO units.. We constantly got calls.. "Can't get cart in " " Fuser doesn't fit you gave me wrong one!" etc etc
most times the dumb asses didn't: read instructions... didn't remove toner seal tape.. packing materials.
I remember when they came out with the "Personal Confuser" that it would be soooo easy.. I worked a help desk back then...
STUPID PEOPLE kept me busy and fed...
and people haven't evolved ANY since then...
look at the threads.. Techs don't even read manuals or think for themselves any more... just jump on CTN and ask "Copier 101" questions!
Originally Posted by Oze
Yes, the remote connect only allows the "support person" (dealer, or whoever the customer chooses) to access at customer's request, and is pretty limited as to what it can do. Plus it costs money.
Now, on the other hand you have the "Remote Panel Operation" function, that allows IT and Admins to control the machine (way more control then remote connect)on the same network for "instant" troubleshooting/ configuring. Screen can be Locked (blacked out) while changing settings, or Unlocked (End user can see everything being controlled/ changed). Simple enabling of screen settings on machine side and an Admin login through WIM to get up and going. Plus, It's FREE! Nice "new" feature that I haven't had much time to play with, yet.
Working on trying to post the Technical Reference guide for it. (File is too large).
Anyone had any issues getting logged in as an admin?
Have just taken delivery of an IMC 5500 and admin/blank doesn't work? Same with supervisor/blank.
Hi there!
Itīs essential to enter a supervisor-password at installation. Administrator is not necessary (=Blank). Otherwise you canīt access the machine with the WIM.
Greetings...
After a bit of digging I've discovered the new admin password is system@emea
Strange one...
That's weird I just got IMC 3500 in yesterday and it had the same startup as all the IMC 4500 I have put out so far, first time you turn it on it asks you to put in the admin and supervisor passwords to which I just press 'OK' and leave it blank. Did you get to do that or did it just load up and start loading toner and go to Home screen? If so someone else put in that password before you
OR are you saying that a new batch of IMC are going to start coming out with this @emea password pre installed on them?
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