New Model IM

[aguatepe]

There's not many dealers that will happily ship out PCDUs for customers to fit without an engineer attending site first!
My customers would be requesting them as if they were toners!

For now, sure not! But the machine is ready for it.

[paulg]

There's not many dealers that will happily ship out PCDUs for customers to fit without an engineer attending site first!
My customers would be requesting them as if they were toners!

But with Arms/@remote to tell you the pm life and the Helpdesk remoting in etc I am sure it will be like with Toners they only send out if really necessary.

[Oze]

But with Arms/@remote to tell you the pm life and the Helpdesk remoting in etc I am sure it will be like with Toners they only send out if really necessary.

We're an authorized Ricoh dealer and we don't have access to the @Remote servers.
We've asked and Ricoh stonewalls us.
We have a program that monitors meters and toner levels...but not hardware.
Remote Service and Panel Connect won't work for us because...we're not Ricoh.
We'd have to phone each customer and tell them how to access SP modes and print out a pm counter and scan it to us....not gonna happen lol.

[slimslob]

We're an authorized Ricoh dealer and we don't have access to the @Remote servers.
We've asked and Ricoh stonewalls us.
We have a program that monitors meters and toner levels...but not hardware.
Remote Service and Panel Connect won't work for us because...we're not Ricoh.
We'd have to phone each customer and tell them how to access SP modes and print out a pm counter and scan it to us....not gonna happen lol.

Ricoh has a separate product group for @Remote. Your Ricoh dealer technical support tech is the person you need to talk to in order to get contact information.

[JayPaul]

There are other ways such as the software some called PIPS. You can see meter readings and know when a part is at life then make notes on the system to say fitted at 200k for example.
Besides the point I think Ricoh are trying to cut costs on engineers but this just isn't going to work out, especially not for dealers like me. I've already told my MD that Ricoh are doing this for a reason but I said would you trust yourself to fit this £500 part without causing any damage to it etc because if you knock the drum ever so slightly and cause dots on your prints you can bet your ass Ricoh will not warranty that.
Engineers will always be needed so don't worry about it

[kplow1986]

There's not many dealers that will happily ship out PCDUs for customers to fit without an engineer attending site first!
My customers would be requesting them as if they were toners!

haha, of course. Customer wont take responsible on your items. And they always request engineer to visit.
But anyway, i have a program that can monitor toner and counter and email out when toner is low.

[JayPaul]

This could just be a one-off but one of my engineers attended a call (miles away) for an IMC 3500A that is squeeking. He said it was only when duplexing must most of their prints are defaulted to duplex. He greased a load of stuff and it went away but an hour later they phoned back with same problem, so i'll have to go there early next week to look at it. Anyone else had this yet?

[anothertech]

This could just be a one-off but one of my engineers attended a call (miles away) for an IMC 3500A that is squeeking. He said it was only when duplexing must most of their prints are defaulted to duplex. He greased a load of stuff and it went away but an hour later they phoned back with same problem, so i'll have to go there early next week to look at it. Anyone else had this yet?

Run the motors in I/O mode to find the squeek.
It's a good application for the Customer Engineer Tool.

[copier tech]

We're an authorized Ricoh dealer and we don't have access to the @Remote servers.
We've asked and Ricoh stonewalls us.
We have a program that monitors meters and toner levels...but not hardware.
Remote Service and Panel Connect won't work for us because...we're not Ricoh.
We'd have to phone each customer and tell them how to access SP modes and print out a pm counter and scan it to us....not gonna happen lol.

Simply set each machine to automatically email you the readings. Many of ours are set to send readings around midnight each month.

[copier tech]

After a bit of digging I've discovered the new admin password is system@emea

Strange one...

Whats this p/w for?

We're prompted to enter a new admin & supervisor password when first powered on.