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Thread: Ricoh mp 4002

  1. #1
    Technician Transam1's Avatar
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    Ricoh mp 4002

    I have a machine with code 878-01
    customer is not using a flash drive ricoh manual says replace main
    controller
    anyone have any other solutions?
    Thanks Gary

  2. #2
    Senior Tech 100+ Posts francisco's Avatar
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    Re: Ricoh mp 4002

    Quote Originally Posted by Transam1 View Post
    I have a machine with code 878-01
    customer is not using a flash drive ricoh manual says replace main
    controller
    anyone have any other solutions?
    Thanks Gary
    format HDD

  3. #3
    Technician Transam1's Avatar
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    Re: Ricoh mp 4002

    Quote Originally Posted by francisco View Post
    format HDD
    do you happin to have the procedure for this
    Thankyou
    Gary

  4. #4
    Senior Tech 100+ Posts francisco's Avatar
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    Re: Ricoh mp 4002

    [QUOTE=Transam1;739923]do you happin to have the procedure for this
    Thankyou
    Gary[/QUOTE

    enter Sp mode
    5-832-01
    execute

    or
    take off the HD and format it

  5. #5
    Technician Transam1's Avatar
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    Re: Ricoh mp 4002

    [QUOTE=francisco;739937]
    Quote Originally Posted by Transam1 View Post
    do you happin to have the procedure for this
    Thankyou
    Gary[/QUOTE

    enter Sp mode
    5-832-01
    execute

    or
    take off the HD and format it
    thankyou

  6. #6
    Technician Transam1's Avatar
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    Re: Ricoh mp 4002

    [QUOTE=Transam1;739953]
    Quote Originally Posted by francisco View Post
    thankyou
    procedure no good same result
    noticed in lower feft corner says hdd error does this mean i need to replace the hard drive

  7. #7
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    Re: Ricoh mp 4002

    Disconect the hdd.If the machine works without it (gives a ready condition) (duplex will be missing from the operation panel, as long as some other functions)then replace the hdd.

  8. #8
    Technician Transam1's Avatar
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    Re: Ricoh mp 4002

    ok thankyou

  9. #9
    Technician Transam1's Avatar
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    Re: Ricoh mp 4002

    removed hdd made no diff will not come to ready so do you think
    it s the board like manual says?

  10. #10
    Technician Transam1's Avatar
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    Re: Ricoh mp 4002

    changed controller board that error is gone but now have 2 new ones
    627-00 and 819-00
    any ideas ?

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