Pro C651 finisher shift tray full

[mdfurqan2012]

Dear all,
I have pro c651 having problem with finisher shift tray,
When we sent print job of 10 pages of paper size 12"x18" weight 7 paper type coated glossy.
After printing of 2 to 3 sheets message appears 'Remove paper from shift tray' printing not start after removing paper from shift tray, than we open finisher door and close, printing start but same message appears after 2 to 3 prints.
Machine print perfectly on media size up to A3 size (11x17) any weight and type.
My customer have bulk print jobs of 12x18 sizes.
Kindly guide me.
Thanks

[Phil B.]

Dear all,
I have pro c651 having problem with finisher shift tray,
When we sent print job of 10 pages of paper size 12"x18" weight 7 paper type coated glossy.
After printing of 2 to 3 sheets message appears 'Remove paper from shift tray' printing not start after removing paper from shift tray, than we open finisher door and close, printing start but same message appears after 2 to 3 prints.
Machine print perfectly on media size up to A3 size (11x17) any weight and type.
My customer have bulk print jobs of 12x18 sizes.
Kindly guide me.
Thanks

sounds like a flag sensor is out of place..look in error log for an ERROR CODE

[MIKON]

Check the lower limit sensor.

[mdfurqan2012]

sounds like a flag sensor is out of place..look in error log for an ERROR CODE

It works fine with A3 size only problem occurs only on 12x18.
I checked all sensors physically and replace them on doubt.

[mdfurqan2012]

Check the lower limit sensor.

It works fine with A3 size only problem occurs only on 12x18.
I checked all sensors physically and replace them on doubt.

[Phil B.]

Dear all,
I have pro c651 having problem with finisher shift tray,
When we sent print job of 10 pages of paper size 12"x18" weight 7 paper type coated glossy.
After printing of 2 to 3 sheets message appears 'Remove paper from shift tray' printing not start after removing paper from shift tray, than we open finisher door and close, printing start but same message appears after 2 to 3 prints. Machine print perfectly on media size up to A3 size (11x17) any weight and type. My customer have bulk print jobs of 12x18 sizes.
Kindly guide me. Thanks

ok.. let's get back to basics that you haven't mentioned...

Total Page Count?
Page Count on PM parts?
What service has been done in the past?
What have YOU done?
Are the paper trays set correctly"
[QUOTE] When we sent print job of 10 pages of paper size 12"x18" weight 7 paper type coated glossy. [QUOTE]
please give weight in gm spec.. weight #7?
[QUOTE] After printing of 2 to 3 sheets message appears 'Remove paper from shift tray' [QUOTE]
is there an extension pull-out for that tray?
is paper curling .. stopping movement..flipping up hitting the sensor arm?
have you 'cheated' the doors and watched the process?

PhilB "The Dentist"

[MIKON]

maybe its a paper setting try running thru bypass.

[mdfurqan2012]

[QUOTE=Phil B.;743456]ok.. let's get back to basics that you haven't mentioned...

Total Page Count?
Page Count on PM parts?
What service has been done in the past?
What have YOU done?
Are the paper trays set correctly"
[QUOTE] When we sent print job of 10 pages of paper size 12"x18" weight 7 paper type coated glossy. [QUOTE]
please give weight in gm spec.. weight #7?
[QUOTE] After printing of 2 to 3 sheets message appears 'Remove paper from shift tray'

is there an extension pull-out for that tray?
is paper curling .. stopping movement..flipping up hitting the sensor arm?
have you 'cheated' the doors and watched the process?

PhilB "The Dentist"

I checked flag sensor and stacking rollers sensor.

1). When we sent print job of 10 pages of paper size 12"x18" weight 7 paper type coated glossy. [QUOTE]
please give weight in gm spec.. weight #7?
Paper weight of media is about 260gm that's why I set weight 7. I also try it with 100gm on weight 2 or weight 3 in paper settings but results are same everything works perfectly on A3 size or less than A3 size on upto 300gm paper.

2). is there an extension pull-out for that tray?
Yes but it has no sensors or switch, it will pull out for A3 also.

3). is paper curling .. stopping movement..flipping up hitting the sensor arm?
Nothing happens like this.