Originally Posted by
FrohnB
And yet another unsatisfying experience with the 402!! You are not the only one. Don't beat yourself up trying to figure out what to replace or add or why toner gets on LED. There's no way around it except to train the customer on how to clean every other day (which most think is completely unacceptable).
The New IM430 series, is basically the same beast, BUT they learned from the 402 and added a "cleaning mechanism" to the LED array. Every time you open the door, the cleaning mechanism brushes the LED. Starting to get some of these sold in place of the Terrible 402's.
Just my two cents.
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