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  1. #1
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    Email Reporting Ricoh

    Hey all

    Just having an issue setting up the 03s and 02s to email counter reports, I've found a thread in which a tech said if the options are missing you can just update the firmware and they will display... I've had no luck with this the options are still missing after update.
    Anyone know of a fix?

    Cheers

  2. #2
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Email Reporting Ricoh

    If you have a machine with the SOP, I believe that you can setup counter emailing by using the Smart Operation Panel Designer tool. The other option is @remote.

  3. #3
    How'd ya manage that? 500+ Posts zed255's Avatar
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    Re: Email Reporting Ricoh

    The newer machines (02 series and newer colour boxes and some 03 series and newer B&W with up to date firmware) have the option to send meters via email in SP mode. A working SMTP setup must exist in user tools, as used for scan to email or fax forwarding.

    SP5-866-110 set to 1
    SP5-866-121 enter email to send meter to.
    Zed
    One out of four people is mentally unbalanced.
    Think of your three closest friends...
    If they seem okay, then You're The One.

  4. #4
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Email Reporting Ricoh

    Quote Originally Posted by zed255 View Post
    The newer machines (02 series and newer colour boxes and some 03 series and newer B&W with up to date firmware) have the option to send meters via email in SP mode. A working SMTP setup must exist in user tools, as used for scan to email or fax forwarding.

    SP5-866-110 set to 1
    SP5-866-121 enter email to send meter to.
    Some also have on demand email reports that are setup through WIM. They are sent when the machine receives a trigger email. Does require the machine being setup to receive email, ei POP before send or POP at fixed intervals.

  5. #5
    Field Supervisor 500+ Posts
    Email Reporting Ricoh

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    Re: Email Reporting Ricoh

    Quote Originally Posted by zed255 View Post
    The newer machines (02 series and newer colour boxes and some 03 series and newer B&W with up to date firmware) have the option to send meters via email in SP mode. A working SMTP setup must exist in user tools, as used for scan to email or fax forwarding.

    SP5-866-110 set to 1
    SP5-866-121 enter email to send meter to.
    GW Email.... I've got it set up on one C6003 machine so far, and every month I get the meter reading just fine.

    If the customer does NOT want the machine to have email capabilities, this won't be an option.

  6. #6
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    Re: Email Reporting Ricoh

    Quote Originally Posted by zed255 View Post
    The newer machines (02 series and newer colour boxes and some 03 series and newer B&W with up to date firmware) have the option to send meters via email in SP mode. A working SMTP setup must exist in user tools, as used for scan to email or fax forwarding.

    SP5-866-110 set to 1
    SP5-866-121 enter email to send meter to.

    I should of been more specific, I'm talking about the options in 5-866 being missing even after a firmware update.
    Was wondering if there's something I'm missing

  7. #7
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Email Reporting Ricoh

    Quote Originally Posted by bush_tech View Post
    I should of been more specific, I'm talking about the options in 5-866 being missing even after a firmware update.
    Was wondering if there's something I'm missing
    It might be one of those moved to Factory Mode SP.

  8. #8
    Technician emiliorsg's Avatar
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    Re: Email Reporting Ricoh

    I believe that it can only be configured on machines of the series -03 -04 or newer and with the firmware updated. In the mp c2011 I could not do it.

  9. #9
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    Re: Email Reporting Ricoh

    make sure in user tools that file transfer smtp server email is setup and auto specify administrator is turn on and administrator email is enter.

    if you have update to latest firmware on copier and you don't see 5-866 then copier doesn't have that feature. i have a mp c4502 it has that feature in service mode. 5-866- set the following

    001 to 0
    110 to1
    114 set to what day to send check 113 will show when next counter report date will send
    115 hour

    112 for testing. I had problem where it said it fail so two things i made sure of was setting 113 ahead of the day i was testing also turn off copier and restart copier.

  10. #10
    Field Supervisor 500+ Posts
    Email Reporting Ricoh

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    Re: Email Reporting Ricoh

    From my GW Email walkthrough, these are the models that support it. I hope this helps.

    System/Copy
    MP C3003SP/C3503SP Ver.1.24 D1475575C (Normal Operation Panel)
    MP C3003SP/C3503SP Ver.3.16 D1465575C (Smart Operation Panel)
    MP C4503SP/C5503SP/C6003SP Ver.1.28 D1495569D (Normal Operation Panel)
    MP C4503SP/C5503SP/C6003S Ver.3.17 D1485553D (Smart Operation Panel)
    MP C2003SP/C2503SP Ver.1.17 D1775550V (Normal Operation Panel)
    MP C2003SP/C2503SP Ver.2.16 D1765550V (Smart Operation Panel)

    MP 2554/3054/3554/4054/5054/6054 Ver.1.16 D2025550T (Normal Operation Panel)
    MP 2554/3054/3554/4054/5054/6054 Ver.1.16 D2015550S (Smart Operation Panel)


    MP C3002/C3502 Ver.2.16 D1425610
    MP C4502/C5502 Ver.2.16 D1445610

    MP C2004/C2504/C3004/3504/4504/6004 from 1st production
    MP 501SPF/601SPF from 1st production

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