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  1. #1
    Senior Tech 100+ Posts FrohnB's Avatar
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    New bulletin for SP4520dn

    As of today 4/25/19 there is a new bulletin addressing the "Void on left side" issue. Pretty much what we were suspecting in our shop, but nice to have it confirmed.
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  2. #2
    Senior Tech 100+ Posts FrohnB's Avatar
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    Re: New bulletin for SP4520dn

    They released this one also just after I posted the first one.
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  3. #3
    Technician JayPaul's Avatar
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    Re: New bulletin for SP4520dn

    Is this also exactly the same for the MP 402? I have had to clean a few of them and replace PCDUs in the past for this exact thing.
    Literally just 2 hours ago I talked a customer through how to carefully clean it with a 'how to guide' and some pictures for voiding on left side.

  4. #4
    Retired 5,000+ Posts slimslob's Avatar
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    Re: New bulletin for SP4520dn

    Quote Originally Posted by FrohnB View Post
    They released this one also just after I posted the first one.
    Sounds like cleaning that intake filter should be an "every service call" item.

  5. #5
    Senior Tech 100+ Posts FrohnB's Avatar
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    Re: New bulletin for SP4520dn

    Quote Originally Posted by JayPaul View Post
    Is this also exactly the same for the MP 402? I have had to clean a few of them and replace PCDUs in the past for this exact thing.
    Literally just 2 hours ago I talked a customer through how to carefully clean it with a 'how to guide' and some pictures for voiding on left side.

    Yes. They use the same drum, and essentially have the same body.

  6. #6
    Senior Tech 100+ Posts FrohnB's Avatar
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    Re: New bulletin for SP4520dn

    Quote Originally Posted by slimslob View Post
    Sounds like cleaning that intake filter should be an "every service call" item.

    Not a bad idea. would only take 10 seconds!

  7. #7
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: New bulletin for SP4520dn

    Quote Originally Posted by FrohnB View Post
    As of today 4/25/19 there is a new bulletin addressing the "Void on left side" issue. Pretty much what we were suspecting in our shop, but nice to have it confirmed.
    FOR ONCE...the U.S didn't get information first.
    The Ricoh Australia portal released that first bulletin on the 28th of March this year.
    The second bulletin we don't have though so that's something else to try I guess.

  8. #8
    Technician JayPaul's Avatar
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    Re: New bulletin for SP4520dn

    I'm currently in talks with Ricoh partner support on sending back the old versions of this PCU to get the new modified ones as replacements.
    I see the latest PN ended 0130 did this number actually change or did it stay as the same part number but just with the 4 digit month and year code having to be 0219 onwards (February 2019) on the box? I would have thought they would change the PN to a slightly different one if it is now modified.

  9. #9
    Field Supervisor 500+ Posts Zeldaman's Avatar
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    Re: New bulletin for SP4520dn

    Hi there!
    Weve hundreds of this boxes, but this prob occured only once. The filter was clean, maybe its realy a prob of the energy-saver-mode. Most (if not all!) of our machines had this mode enabled.
    Maybe also a toner-prob, see attachment.
    Greetings...
    Attached Files Attached Files

  10. #10
    Field Supervisor 500+ Posts
    New bulletin for SP4520dn

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    Re: New bulletin for SP4520dn

    Same issue with the SP3600 printers as well. Any of the models that have the "Drop Down" LED array instead of a laser unit would probably fall under this category.

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