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  1. #11
    Senior Tech 100+ Posts DRichard's Avatar
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    Wink Re: ricoh customer engineer tool

    Quote Originally Posted by paulg View Post
    ...rest assured somewhere out there is a customer or two who has the capability


    The checking with the Customer, I think was to make sure they didn't ring up and ask what this app they could not use was.

    OH, So True...

  2. #12
    Technician JayPaul's Avatar
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    Thumbs up Re: ricoh customer engineer tool

    I finally got a moment to load this up on a 4504 earlier and I quite like it, password protected which in theory only Ricoh techs should be able to access it until some idiot blabs it out loud and in a few years lots of nosey people will know how to use it. The fact it can show jam locations and amounts in picture format is so much quicker than checking logs against code numbers (I am useless at remembering jam code locations). I think the output mode feature is good but it needs a bit more work, it's slightly fiddly zooming in to certain areas without accidentally pressing one of them.
    A really good tool to show new techs though as I'll be taking on a trainee in the coming months I will show him how easy it is to find jam locations etc.
    I would say as well either put it on the 3rd page along so customers are less likely to find it, or even just don't put it on any home screens and go into the widgets/apps bit, and do it that way, deleting it afterwards. It is definitely not for customers at all, they could really f*ck something up pressing random outputs motors on dev units and such.
    Worth having a go if you have a spare 20 mins to load up firmware and searching through the app
    It gets a thumbs up from me

  3. #13
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: ricoh customer engineer tool

    Quote Originally Posted by paulg View Post
    Its a step forward but unless it has been updated recently the fact you can't change the password. Well with out changing other passwords, for me is a concern. I haven't noticed much the nosey Customer can do which will cause harm or chaos in the app but rest assured somewhere out there is a customer or two who has the capability


    The checking with the Customer, I think was to make sure they didn't ring up and ask what this app they could not use was.
    One other thing we've been doing to avoid this is bury the icon in a place that they can't find it OR just leave the App icon in the Applications section.

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