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  1. #31
    Service Manager 1,000+ Posts
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    Re: Scan to email problem on MPC4503

    thanks
    all good info..
    I went yesterday and got it working but it was odd as doing it using WIM and copying and pasting
    the gmail address and password failed when i scanned but worked when i did it from OP PANEL..
    The customer has been informed that i redid this as a favor free of charge but future issues will be billable..
    My way of how most customers see scan to email is like faxxing,just add the address/tel# and send..if only

  2. #32
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    Re: Scan to email problem on MPC4503

    One other question on scan to email on a mpc4503..
    When i receive my test run to my email..it has on the email header "
    WHERE DO I FIND THE SENT FROM SHIPPING PRINTER SO I CAN CHANGE IT?
    Sent From Shipping Printer..

    AND This E-mail was sent from "RNP002673B7E02D" (MP C4503).

    Scan Date: 05.14.2019 15:46:55 (-0400)
    Queries to: donotreply@ANYWHERE.COM

  3. #33
    Trusted Tech 50+ Posts Kimi's Avatar
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    Re: Scan to email problem on MPC4503

    The name is the hostname of the device.

    There are a few settings on the scanner screen and within scanner features to customise the email

  4. #34
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    Re: Scan to email problem on MPC4503

    RNP002673B7E02D<<<
    I did not see anything that said "from shipping printer"
    i will look again next time out there..
    thanks

  5. #35
    Trusted Tech 50+ Posts Kimi's Avatar
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    Re: Scan to email problem on MPC4503

    most likely they have programmed settings on the scanner screen, you can restore this to default and see if that resolves it.

  6. #36
    Senior Tech. 2,500+ Posts NeoMatrix's Avatar
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    Re: Scan to email problem on MPC4503

    Quote Originally Posted by fshead View Post
    RNP002673B7E02D<<<
    I did not see anything that said "from shipping printer"
    i will look again next time out there..
    thanks

    As I understand the issue, the customer wishes to send email from the MFD, an to identify that email as coming from the SHIPPING department of the company. I haven't worked with this model machine specifically. Below is a few ideas that may help identify the MFD origin on the email printout.

    Re. DHCP Network.
    1.)
    If your customer is using a DCHP network, you should be able to change the MFD host name from "RNP002673B7E02D" to something like "SHIPPING_PRN". If the customers network firewall/server has a host name white-list, you may need their IT to rename the MFD white-list name so the MFD can once again access the DHCP network.

    2.) The customers IT could also create a new email account for the MFD using a name like "SHIPPING_PRN@anywhere.com". Use the new email account in the MFD as the host/admin sender-receiver account. All sent email printouts will contain the senders address "SHIPPING_PRN"

    3.) Does this model MFD allow for signature text on out going mail?
    If so, maybe you could set up a signature text block with a "SHIPPING_PRN" text heading. Emails will printout with a signature block "SHIPPING_PRN"

    4.) Some other ideas, which require IT programming and email forwarding.


    Don't forget to power down the MFD to initialize the new email and network settings.

    HTH
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  7. #37
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Scan to email problem on MPC4503

    If you are referring to what I think. according to the scanner Quick Reference Guide to set subject before scanniing:
    Press [Options]
    Select [Attach Subject} and press OK
    Type the desired subject and press OK
    Press the [Escape] key
    This will set it for the next scan. To save it as the Default, before hitting [Start] press [Program] then [Save as Default] and follow on screen prompts. Note, All current scan to email settings will be saved.

  8. #38
    Trusted Tech 50+ Posts GhostInTheMachine's Avatar
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    Re: Scan to email problem on MPC4503

    Quote Originally Posted by fshead View Post
    One other question on scan to email on a mpc4503..
    When i receive my test run to my email..it has on the email header "
    WHERE DO I FIND THE SENT FROM SHIPPING PRINTER SO I CAN CHANGE IT?
    Sent From Shipping Printer..

    AND This E-mail was sent from "RNP002673B7E02D" (MP C4503).

    Scan Date: 05.14.2019 15:46:55 (-0400)
    Queries to: donotreply@ANYWHERE.COM


    In WIM, go to configuration. Under Scanner send settings, there is an option for "default email subject." You can select either hostname or a manually entered text.

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