Scan to email problem on MPC4503

[fshead]

thanks
all good info..
I went yesterday and got it working but it was odd as doing it using WIM and copying and pasting
the gmail address and password failed when i scanned but worked when i did it from OP PANEL..
The customer has been informed that i redid this as a favor free of charge but future issues will be billable..
My way of how most customers see scan to email is like faxxing,just add the address/tel# and send..if only

[fshead]

One other question on scan to email on a mpc4503..
When i receive my test run to my email..it has on the email header "
WHERE DO I FIND THE SENT FROM SHIPPING PRINTER SO I CAN CHANGE IT?
Sent From Shipping Printer..

AND This E-mail was sent from "RNP002673B7E02D" (MP C4503).

Scan Date: 05.14.2019 15:46:55 (-0400)
Queries to: donotreply@ANYWHERE.COM

[Kimi]

The name is the hostname of the device.

There are a few settings on the scanner screen and within scanner features to customise the email

[fshead]

RNP002673B7E02D<<<
I did not see anything that said "from shipping printer"
i will look again next time out there..
thanks

[Kimi]

most likely they have programmed settings on the scanner screen, you can restore this to default and see if that resolves it.

[NeoMatrix]

RNP002673B7E02D<<<
I did not see anything that said "from shipping printer"
i will look again next time out there..
thanks

As I understand the issue, the customer wishes to send email from the MFD, an to identify that email as coming from the SHIPPING department of the company. I haven't worked with this model machine specifically. Below is a few ideas that may help identify the MFD origin on the email printout.

Re. DHCP Network.
1.)
If your customer is using a DCHP network, you should be able to change the MFD host name from "RNP002673B7E02D" to something like "SHIPPING_PRN". If the customers network firewall/server has a host name white-list, you may need their IT to rename the MFD white-list name so the MFD can once again access the DHCP network.

2.) The customers IT could also create a new email account for the MFD using a name like "SHIPPING_PRN@anywhere.com". Use the new email account in the MFD as the host/admin sender-receiver account. All sent email printouts will contain the senders address "SHIPPING_PRN"

3.) Does this model MFD allow for signature text on out going mail?
If so, maybe you could set up a signature text block with a "SHIPPING_PRN" text heading. Emails will printout with a signature block "SHIPPING_PRN"

4.) Some other ideas, which require IT programming and email forwarding.


Don't forget to power down the MFD to initialize the new email and network settings.

HTH

[slimslob]

If you are referring to what I think. according to the scanner Quick Reference Guide to set subject before scanniing:

Press [Options]
Select [Attach Subject} and press OK
Type the desired subject and press OK
Press the [Escape] key

This will set it for the next scan. To save it as the Default, before hitting [Start] press [Program] then [Save as Default] and follow on screen prompts. Note, All current scan to email settings will be saved.

[GhostInTheMachine]

One other question on scan to email on a mpc4503..
When i receive my test run to my email..it has on the email header "
WHERE DO I FIND THE SENT FROM SHIPPING PRINTER SO I CAN CHANGE IT?
Sent From Shipping Printer..

AND This E-mail was sent from "RNP002673B7E02D" (MP C4503).

Scan Date: 05.14.2019 15:46:55 (-0400)
Queries to: donotreply@ANYWHERE.COM

In WIM, go to configuration. Under Scanner send settings, there is an option for "default email subject." You can select either hostname or a manually entered text.