HI
i spent 2 hours yesterday on a mpc4503 with all FW updated that
I installed 2 months ago.
Originally scan to email was set up by previous owner using SMTP2GO and since it worked I just
stayed with it.So customer complains that they are not getting the scan email from that copier.
I send a bunch of tests to both her email,programmed on unit and my email"both gmail accnts.
And machines goes from 98% back to 100% every time.But the email does not end up in email"cked spam
and all folders and nothing"..
I ping the unit and run some print test and all is ok.
So I think maybe previous account deleted this smp2go account.
I go and reinstall smtp setting using gmail and authentication fails.
I try my SMTP2GO settings and same issue..
What am i missing here?
Is there a ricoh check list to troubleshoot scan to email settings?
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