MP4054 Reduce paper in tray 1 to the limit mark...

**copier tech** · 05-20-2019

Originally Posted by TonerMunkeh

There's an actuator in the feed station that can be knocked out of place and cause silly problems like this.

I agree seen this issues a few times.

**copyaction** · 05-23-2019

Originally Posted by copier tech

I agree seen this issues a few times.

so the problem has returned.

I replaced the entire feed unit for tray 1.

prints about 50 pages then the message comes back on.

**Gary Bowen** · 05-23-2019

As with any Ricoh MFP make sure all your firmware is up to date. Secondly, the '04 series uses the same Rising Motor (AX040273) as the '03 series colour. Your paper height is actually determined by the sensors inside the motor assy (see attached pdf) - this is from the colour '03 series detailed description manual. You may want to swap the Rising Motor with Tray 2 as a diagnostic.

**semi** · 05-23-2019

Strip the motor and clean the grease off metal contacts on the gears

**copyaction** · 05-23-2019

Originally Posted by Gary Bowen

As with any Ricoh MFP make sure all your firmware is up to date. Secondly, the '04 series uses the same Rising Motor (AX040273) as the '03 series colour. Your paper height is actually determined by the sensors inside the motor assy (see attached pdf) - this is from the colour '03 series detailed description manual. You may want to swap the Rising Motor with Tray 2 as a diagnostic.

Thank you that’s what I was looking for.