Ricoh mp c5503

[heath03]

riicoh paper tray not changing with different size paper?
for example its loaded with 8.5x11 but it stays on 12x18
I've tried to refresh it and restarted as well

ty in advance

[Coptech]

Is it set manually in user tools instead of set for auto detect?

[FrohnB]

+1 on what Coptech said.

Also the obvious, did you move the end fence and side fences into the correct position?

[heath03]

its set to auto and I double checked the guides?

[slimslob]

its set to auto and I double checked the guides?

You have either a tray width sensor or tray set sensor or both. The set sensor is a multi position micro switch that determines whether or not the tray is installed and also reads the position on the cam on the bottom of the tray that is controlled by the position of the end fence,. This checks the length of the paper in the tray.

[Billabong87]

riicoh paper tray not changing with different size paper?
for example its loaded with 8.5x11 but it stays on 12x18
I've tried to refresh it and restarted as well

ty in advance

in the service mode check 5181 and 5131..