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  1. #11
    Senior Tech 100+ Posts ricmartinho's Avatar
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    Re: MPC305 with SC899 at power up

    Today we didn't receive any complaint.
    I hope it's solved.

    Enviado do meu ALE-L21 através do Tapatalk

  2. #12
    Senior Tech 100+ Posts ricmartinho's Avatar
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    Re: MPC305 with SC899 at power up

    UPDATE:

    SC899 appeared again yesterday morning. I don't know if the detail of the error is the same because we received the auto notification email alert.
    We're back to the drawing board...

  3. #13
    Retired 10,000+ Posts
    MPC305 with SC899 at power up

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    Re: MPC305 with SC899 at power up

    Before powering on, disconnect the network cable. If the error does not occur until the cable is connected, you have a bogus print jobs coming in. You may need to use Wireshark® to capture the data stream and identify the offending computer. It could be someone leaving their computer logged on over night their cleaning service is bring their children with them.

  4. #14
    Senior Tech 100+ Posts ricmartinho's Avatar
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    Re: MPC305 with SC899 at power up

    Quote Originally Posted by ricmartinho View Post
    Hello!

    This is what I've done:
    - Updated all FW
    - Uninstall Java and HDD
    - Uninstall Fax
    - Replaced Controller
    - Ckecked all connectors on the BICU
    - NVRAM Clear
    - Downgraded FCU, FAX, RFAX and System Copy
    - Updated all FW again
    - Disabled DHCP
    - I reinstalled Java, HDD and NDD Print.

    SC899 has appeared at least one time after trying all this steps.

    Thanks
    Slimslob I did all these steps with the network cable disconnected. After each step, the error could appear on the first power up, or after 3 or 4 restarts.

    The original BICU and NVRAM from the faulty machine are at our workshop and it has the same error (SC899) with the same detail (FILE: fax).

  5. #15
    Service Manager 1,000+ Posts
    MPC305 with SC899 at power up

    FrohnB's Avatar
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    Re: MPC305 with SC899 at power up

    What kind of print drivers are installed? Have had some success in a few instances where customers had "Ricoh Class"/ "Universal"/ and Universal V4.23 (never heard of this one before?) drivers loaded, or had old drivers loaded for a new/different machine. Changing those drivers to PCL6 helped prevent the code. Had one recently, MP 2352, that would pop SC 899 every morning. For that series there is a Custom firmware that deals specifically with that code, but it does not seem like they have one for the C305. Either way, the firmware didn't help my situation, and I ended up doing a printer memory clear, HDD Format, changing the TLS setting to "Ciphertext/Cleartext", changing the drivers to PCL6, in WIM changed SNTP polling to "when printer is on" and something else that I cant recall (that tech support suggested), and has been MONTHS since a call-back for that code (knock on wood).

    I also remember one of our techs had an issue with @remote that was causing his code.

  6. #16
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    Re: MPC305 with SC899 at power up

    Quote Originally Posted by slimslob View Post
    Before powering on, disconnect the network cable. If the error does not occur until the cable is connected, you have a bogus print jobs coming in. You may need to use Wireshark® to capture the data stream and identify the offending computer. It could be someone leaving their computer logged on over night their cleaning service is bring their children with them.

    Ditto this.

  7. #17
    Senior Tech 100+ Posts ricmartinho's Avatar
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    Thumbs up Re: MPC305 with SC899 at power up [UPDATE]

    Update on this subject.

    Ricoh released a firmware on october 31st solving this issue.

    ================================================== ======================
    *** Basic Information ***
    ================================================== ======================
    [Create date] 2019/10/31
    ------------------------------------------------------------------------
    [Program Name] System/Copy
    ------------------------------------------------------------------------
    [Version] 4.16
    ------------------------------------------------------------------------
    Exported to(language) GEN(all)
    [Firmware No.] D1175437G
    [File Information]
    File Name D1175437G.fwu
    File Type Module for Service
    Size 18.58 MB ( 19485924 byte )

    ================================================== ======================
    *** Modification History ***
    ================================================== ======================
    [Modifications made:]
    Rank C

    Symptom corrected:
    - SC899 might occur on MP C305 installed System/Copy ver4.14 and
    4.15 when booting up.

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