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  1. #1
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    Paper size mismatch error received by one user

    Recently installed a new Lanier MP C407 for a customer. One user (in an office of 6) is having problems printing from WordPerfect 12. She receives a paper size mismatch error. She is able to physically go to the printer and select the size and the page will then print but this is not convenient as her desk is not near the printer. All of the other users, also using WordPerfect 12, are able to print without issue. I am assuming that this has to be a setting within this particular user's WP program but I am unable to find a difference in the settings between her program and the other users. I was just wondering if anyone else has encountered this and, if so, how they rectified this issue. Thank you for any help you can give.

    Problem user has Win 10 64bit

  2. #2
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    Paper size mismatch error received by one user

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    Re: Paper size mismatch error received by one user

    WordPerfect paper size setting. Format - Page

  3. #3
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    Re: Paper size mismatch error received by one user

    Thank you for responding. I have checked the
    paper size setting. Format - Page settings and they appear to be identical to the other users. Is there any specific setting that I should look for?

  4. #4
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    Paper size mismatch error received by one user

    Phil B.'s Avatar
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    Re: Paper size mismatch error received by one user

    Quote Originally Posted by jonm View Post
    Thank you for responding. I have checked the
    paper size setting. Format - Page settings and they appear to be identical to the other users. Is there any specific setting that I should look for?
    could be paper TYPE mismatch...

  5. #5
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    Re: Paper size mismatch error received by one user

    What exactly is the message on the printer when this happens? Another thing it could be is she is trying to print tray 2 specifically but tray 1 actually has the correct paper. Could try going into User Tools/Counter, Printer features, System tab. I believe second option down on the left is something about "Error". Change it to "Immediate". This should then allow into automatically print to the nearest size possible.

  6. #6
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    Paper size mismatch error received by one user

    slimslob's Avatar
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    Re: Paper size mismatch error received by one user

    Quote Originally Posted by mincopier View Post
    What exactly is the message on the printer when this happens? Another thing it could be is she is trying to print tray 2 specifically but tray 1 actually has the correct paper. Could try going into User Tools/Counter, Printer features, System tab. I believe second option down on the left is something about "Error". Change it to "Immediate". This should then allow into automatically print to the nearest size possible.
    The message that I have seen in the past has been "Paper Size/Type Mismatch." What I would find was between the MFP and the computer one would be set for plain paper and the other for bond paper. There is a setting in Printer Features where you can set it to use Program/Command for each paper tray instead of Machine Setting. Bypass used to default to it but not the trays.

  7. #7
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    Paper size mismatch error received by one user

    Phil B.'s Avatar
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    Re: Paper size mismatch error received by one user

    Quote Originally Posted by slimslob View Post
    The message that I have seen in the past has been "Paper Size/Type Mismatch." What I would find was between the MFP and the computer one would be set for plain paper and the other for bond paper. There is a setting in Printer Features where you can set it to use Program/Command for each paper tray instead of Machine Setting. Bypass used to default to it but not the trays.
    Yup size or type

    Sent from my SM-G960U using Tapatalk

  8. #8
    Senior Tech 100+ Posts Kimi's Avatar
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    Re: Paper size mismatch error received by one user

    As others have said, the paper mismatch tells you what is wrong, view the ops panel from the web interface while the error is present and you can spell it out for them.

  9. #9
    Senior Tech 100+ Posts dave w's Avatar
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    Re: Paper size mismatch error received by one user

    Auto Continue in the printer settings may help

  10. #10
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    Re: Paper size mismatch error received by one user

    Thank you all for your advice. I will, time permitting, be on site with this client later and hopefully get this fixed. I will keep you all posted. Thanks again for all the help.

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