Originally Posted by
JayPaul
To be honest I could never have known that we were going to sell them scanning solution software with new machines. Especially not that they have tens of thousands of pages upstairs in their nice clean office that had previously been left downstairs in a dirty workshop to get covered in metal filings.
I have already told them that is the cause of problems, but for me to stand there and say hey I have found the cause of the problem I just need one of you to wipe every single page with a cloth or a stick of magnets one by one before putting them into the DF... All they will tell me is who the hell has time for that. From the sales point of view we have sold them software to save them loads of time scanning, then said actually now a month later we have found out about this metal filings problem the solution is to spend even more time cleaning pages.
I understand it is not the machines fault and any machine in the world I put in there will suffer the same problem, it is purely the environment and the paper affected by it.
The only idea I have had so far is to buy a small sheet, put magnet strips over it and put another sheet on top with magnet strips and they manually slide each piece of paper through hoping the strips take off all the filings. It would take ages but it is the fastest option I can think of, then they can stack 50 pages in DF and they would be fine.
I'm waiting for a guy from Ricoh level 2 support to call me back because Ricoh must have been in this situation before and they must have come up with some idea to help the problem.
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