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  1. #11
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: MP 4002 network connectivity

    Quote Originally Posted by skinnyb View Post
    That's it. I couldn't remember exactly what it was called... Has caused me grief more than once...

    Sent from my LM-V405 using Tapatalk
    I think we've ALL had this at least once from the sounds of it.
    I.T. numpties playing with settings and turning IEE 802.1x Authentication for Ethernet to Active

  2. #12
    Technician
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    Re: MP 4002 network connectivity

    That was it, 802.1x was set to active, set it to inactive and was able to connect.

    Thanks for the help.
    Scot

  3. #13
    Just a tech 250+ Posts keithxxiii's Avatar
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    Re: MP 4002 network connectivity

    We had a tech replace the controller board because of this.
    Aye! Cut the crap

  4. #14
    Senior Tech 250+ Posts
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    Re: MP 4002 network connectivity

    the first thing i do now with these calls is print out the configeratiobn page and see if is enabled customers are nightmares for this.

  5. #15
    Trusted Tech 50+ Posts Kimi's Avatar
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    Re: MP 4002 network connectivity

    Quote Originally Posted by keithxxiii View Post
    We had a tech replace the controller board because of this.
    Almost happened to me the first time - thankfully Ricoh asked me to check the setting first!

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