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  1. #1
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    IM C3500 jamming from all trays & bypass

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    IM C3500 jamming from all trays & bypass

    Hi all,

    Looking for advice here.

    Iíve got an month old IM C3500 that wont feed past pick up on any tray.

    Running output check on the vertical path rollers they don't turn!

    Iím thinking must be a board issue? 🤔
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  2. #2
    worker drone 250+ Posts
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    Re: IM C3500 jamming from all trays & bypass

    Have not seen it but agree that it would have to be like a 24V loss that drives motors? Sensor 5V loss I would think would show a misfeed or cover open or such. Any chance they pinched a wire somewhere? Other motors controlled by same board turn in output mode?
    Last edited by Coptech; 07-12-2019 at 05:42 PM. Reason: additional thought

  3. #3
    Trusted Tech 50+ Posts
    IM C3500 jamming from all trays & bypass

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    Re: IM C3500 jamming from all trays & bypass

    so the paper doesn't come out of the drawer? I had a photosensor that blocks the paper and the cable was interrupted, 1 working day to solve instead of replacing all the wiring

  4. #4
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    Re: IM C3500 jamming from all trays & bypass

    Possible bad motor? Is there another motor in the machine with the same part number you could try swapping?

    or, vertical path rollers bound up, do they turn freely?

    What is the jam code?

  5. #5
    Service Manager 2,500+ Posts
    IM C3500 jamming from all trays & bypass

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    Re: IM C3500 jamming from all trays & bypass

    Quote Originally Posted by anothertech View Post
    Possible bad motor? Is there another motor in the machine with the same part number you could try swapping?

    or, vertical path rollers bound up, do they turn freely?

    What is the jam code?
    Jam code varies depending on what tray is selected.

    Jamming from ALL trays & bypass so 4x motors not driving.

    Paper it picked up, fed to the vertical path roller of each tray then jams.

    All sensors check out ok using input check.

    I suspect a failed transport IOB.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  6. #6
    Senior Tech 1,000+ Posts
    IM C3500 jamming from all trays & bypass

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    Re: IM C3500 jamming from all trays & bypass

    Quote Originally Posted by copier tech View Post
    Jam code varies depending on what tray is selected.

    Jamming from ALL trays & bypass so 4x motors not driving.

    Paper it picked up, fed to the vertical path roller of each tray then jams.

    All sensors check out ok using input check.

    I suspect a failed transport IOB.
    Did you ever resolve this problem?
    NEVER ASSUME ANYTHING

  7. #7
    Service Manager 2,500+ Posts
    IM C3500 jamming from all trays & bypass

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    Re: IM C3500 jamming from all trays & bypass

    Quote Originally Posted by mikadonovan View Post
    Did you ever resolve this problem?
    Yes it was the transport motor.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  8. #8
    Field Supervisor 500+ Posts Polarbear's Avatar
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    Re: IM C3500 jamming from all trays & bypass

    Quote Originally Posted by copier tech View Post
    Yes it was the transport motor.
    Like in the registration motor?
    Press the GREEN button!!

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