Page 1 of 2 12 LastLast
Results 1 to 10 of 11

Thread: sc 997-00

  1. #1
    no mercy... 50+ Posts claudioterrible's Avatar
    Join Date
    Oct 2008
    Location
    BUENOS AIRES
    Posts
    93
    Rep Power
    32

    sc 997-00

    good morning ! i ve an mp2554 with the service call sc997-00 ,this sc code is not mentioned in the service manual.Anyone colud tell me about this service call??
    Thank you all!!

  2. #2
    Retired 10,000+ Posts
    sc 997-00

    slimslob's Avatar
    Join Date
    May 2013
    Location
    Bakersfield, CA
    Posts
    34,128
    Rep Power
    989

    Re: sc 997-00

    Either you do not have a service manual or the one you have is at nearly 4 years old. SC990, SC991 and SC997 were added 07/24/2015.

    Now can you provide additional information as to when this error occurs as it is application dependent.

    Application function selection error. The application selected by the operation panel key operated abnormally (No response, abnormal ending).
    Software bug (mainly the application)
    Check the optional RAM, DIMM, boards required by the aplication program.
    Check if the combination of downloaded programs are correct

  3. #3
    Service Manager 1,000+ Posts
    sc 997-00


    Join Date
    Nov 2007
    Location
    New Jersey
    Posts
    1,661
    Rep Power
    86

    Re: sc 997-00

    Update all firmware, NetworkDocBox has to be at least 1.03. Update Java. If still not working try replacing HDD.

    Does the machine have any software added to it, like Streamline NX or any other software?

  4. #4
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
    Join Date
    Apr 2008
    Location
    Shitsville, UK
    Posts
    3,852
    Rep Power
    108

    Re: sc 997-00

    I see 997 a lot on Equitrac machines that have the heap and stack maxed out. Make sure they are set to no higher than 75% of the maximum.
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

  5. #5
    Technical Support 100+ Posts Juggy's Avatar
    Join Date
    Sep 2007
    Location
    Gaborone
    Posts
    101
    Rep Power
    35

    Re: sc 997-00

    What models are you using

    Sent from my LLD-AL10 using Tapatalk

  6. #6
    Field Supervisor 500+ Posts
    Join Date
    Jun 2009
    Location
    /Florida
    Posts
    552
    Rep Power
    39

    Re: sc 997-00

    If it has a fax board remove then try to booth up and if comes up ok. Then i would replace hard drive first is depend on it along with other functions. I would also update firmware too.

  7. #7
    Technical Support 100+ Posts Juggy's Avatar
    Join Date
    Sep 2007
    Location
    Gaborone
    Posts
    101
    Rep Power
    35

    Re: sc 997-00

    Update nand flash firmware and your problem will be solved. Their is an RTB on that. Else it could be HDD

    Sent from my LLD-AL10 using Tapatalk

  8. #8
    Just a tech 250+ Posts keithxxiii's Avatar
    Join Date
    Nov 2014
    Posts
    463
    Rep Power
    28

    Re: sc 997-00

    Quote Originally Posted by TonerMunkeh View Post
    I see 997 a lot on Equitrac machines that have the heap and stack maxed out. Make sure they are set to no higher than 75% of the maximum.
    I've seen 997 not just on equitrac but for other MFPs with embedded software installed on it. Turns out the heap and stack size is set at default and not by 75%. They end up replacing the HDD for for SSD based on suspicion.
    Aye! Cut the crap

  9. #9
    Trusted Tech 50+ Posts omorales's Avatar
    Join Date
    Mar 2015
    Posts
    74
    Rep Power
    0

    Re: sc 997-00

    SC997-00 Error Name/Error Condition/Major Cause/Solution


    Application function selection error.


    The application selected by the operation panel key operated abnormally (No response, abnormal ending).

    Software bug (mainly the application).


    􀁺 Check the optional RAM, DIMM, boards required by the
    application program.

    􀁺 Check if the combination of downloaded programs are
    correct.

  10. #10
    Senior Tech 100+ Posts
    Join Date
    Jul 2015
    Posts
    178
    Rep Power
    21

    Re: sc 997-00

    Just had a call come in for tomorrow sc997 on a MP4054.thanks for the info.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here