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  1. #11
    Service Manager 1,000+ Posts fshead's Avatar
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    Re: Any updates with setting up scan to folder on win 8/10

    Quote Originally Posted by copier tech View Post
    I feel your pain we all have customers like this!

    As suggested below update the firmware first.

    However how about scan to email?

    Set them up a gmail account etc they can then scan to their inbox all you would need to do is a few address book entries simple.
    thanks
    i have not tried scan to email wth GMAIL settings.
    Is it any different than setting up gmail on the mpc401/mpc3503 series?

  2. #12
    Service Manager 1,000+ Posts
    Any updates with setting up scan to folder on win 8/10

    FrohnB's Avatar
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    Re: Any updates with setting up scan to folder on win 8/10

    Quote Originally Posted by tonerhead View Post
    Ooooh, this gives me shivers reading this. I only do this momentarily to test. It is usually easy enough to create exceptions in each to whitelist the ip of the copier and open smb ports.

    On a side note, we as a company are under the assumption that smb is no longer available period in W10 home for about the last 6 months. Is this correct?
    Was hesitant to post it. And You're right, we usually use it for testing purposes also, but we have a select few customers who REFUSE to switch to FTP and just want that damn Scan to Folder. So, after applying F/W updates, Whitelist exceptions, IP instead of host name, New users, enabling SMBv1, etc., and still not getting anywhere, we resorted to this "workaround" for just a few customers. They disable the security and firewall settings, scan their file, then go back and re-enable the settings. This is literally the only thing that works for those odd-ball cases.

    Would never suggest permanently disabling security and firewall settings.

  3. #13
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    Re: Any updates with setting up scan to folder on win 8/10

    Quote Originally Posted by fshead View Post
    hi..

    I ve got a call to do at an account with a mpc3002 using win 10,where they want me to create shortcuts to folders on each
    individual PC.
    I hate this account and really want to be ready so i dont have to see or listen to this person..
    We had previous problems where he wasted 3 hours of my day and travel and does not seem to care about it.
    Are you creating a phantom user in win 10 and making a folder with share
    privileges?
    or has win updates changed things again..
    thanks
    Just a quick note if your customer is on Wifi make sure they are set to Private network not public. This has caused us a few headaches. We also create a local user account named "scanner" with a somewhat complex password. We do not set this account to admin privileges. Just a plain user account and it works fine.

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