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  1. #11
    Senior Tech 1,000+ Posts
    New IMC series remote engineer app

    mikadonovan's Avatar
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    Re: New IMC series remote engineer app

    Quote Originally Posted by Polarbear View Post
    Good day gents

    I have been told that there is a "remote engineer" app that can be enabled on the new IMC series, that allows something similar to Teamviewer, to assist the customer in remotely repair service issues.

    Does anyone know how to enable this, as the field service guide is not much help.

    TIA.
    On the Ricoh site, go to whatever model youre dealing with and find it under "special/custom firmware. I loaded it up on a c6004ex the other day to check it out. As far as a customer using this thing is a really bad idea, as you will see after you have dicked around with it for a bit. Its pretty cool, and it works. Fat fingers do not play well with this app.
    NEVER ASSUME ANYTHING

  2. #12
    Impulse Drive Engineer 250+ Posts CableGuy's Avatar
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    Re: New IMC series remote engineer app

    Quote Originally Posted by mikadonovan View Post
    On the Ricoh site, go to whatever model youre dealing with and find it under "special/custom firmware. I loaded it up on a c6004ex the other day to check it out. As far as a customer using this thing is a really bad idea, as you will see after you have dicked around with it for a bit. Its pretty cool, and it works. Fat fingers do not play well with this app.
    Hi. Not sure that's the app I was thinking of. I'm talking about the one where you can do input/output checks on the screen from the app.
    Not the one where you remote into the machine.
    Cheers

  3. #13
    Senior Tech 100+ Posts aktasson's Avatar
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    Re: New IMC series remote engineer app

    Quote Originally Posted by CableGuy View Post
    Hi. Not sure that's the app I was thinking of. I'm talking about the one where you can do input/output checks on the screen from the app.
    Not the one where you remote into the machine.
    Cheers
    It's called 'cesa' or something like that. I used it first at hardware training course and personally never used in the field. You can download it on my-ricoh.

  4. #14
    Senior Tech 1,000+ Posts
    New IMC series remote engineer app

    mikadonovan's Avatar
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    Re: New IMC series remote engineer app

    Quote Originally Posted by CableGuy View Post
    Hi. Not sure that's the app I was thinking of. I'm talking about the one where you can do input/output checks on the screen from the app.
    Not the one where you remote into the machine.
    Cheers
    It's called the Customer engineer tool-engine diagnosis, listed under special/custom firmware.
    NEVER ASSUME ANYTHING

  5. #15
    Retired 5,000+ Posts slimslob's Avatar
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    Re: New IMC series remote engineer app

    Quote Originally Posted by CableGuy View Post
    Hi. Not sure that's the app I was thinking of. I'm talking about the one where you can do input/output checks on the screen from the app.
    Not the one where you remote into the machine.
    Cheers
    If by "the screen" you are referring to the operation panel, then ut us not an app. It is in the Service Program. SP 5803 INPUT Check and SP 5804 OUTPUT Check.

  6. #16
    Senior Tech 100+ Posts aktasson's Avatar
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    Re: New IMC series remote engineer app

    Quote Originally Posted by mikadonovan View Post
    It's called the Customer engineer tool-engine diagnosis, listed under special/custom firmware.
    As I said... cesa.
    Customer Engineer Support Application

  7. #17
    Senior Tech 1,000+ Posts
    New IMC series remote engineer app

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    Re: New IMC series remote engineer app

    You can also do input and output checks from the customer engineer tool, although it's a visual representation of the machine and its parts. I found it was not that easy to use correctly (too easy to touch the wrong part of the screen).
    NEVER ASSUME ANYTHING

  8. #18
    Senior Tech 1,000+ Posts
    New IMC series remote engineer app

    mikadonovan's Avatar
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    Re: New IMC series remote engineer app

    Quote Originally Posted by aktasson View Post
    As I said... cesa.
    Customer Engineer Support Application
    Relax, I wasn't trying to argue with you, just telling what it says on the site.
    NEVER ASSUME ANYTHING

  9. #19
    Senior Tech 100+ Posts aktasson's Avatar
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    Re: New IMC series remote engineer app

    Quote Originally Posted by mikadonovan View Post
    Relax, I wasn't trying to argue with you, just telling what it says on the site.
    All is good my friend, cheers...

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