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  1. #1
    Service Manager 1,000+ Posts Polarbear's Avatar
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    New IMC series remote engineer app

    Good day gents

    I have been told that there is a "remote engineer" app that can be enabled on the new IMC series, that allows something similar to Teamviewer, to assist the customer in remotely repair service issues.

    Does anyone know how to enable this, as the field service guide is not much help.

    TIA.
    Press the GREEN button!!

  2. #2
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
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    Re: New IMC series remote engineer app

    It should already be on the device. If you press and hold the banner on top of the screen for five seconds it should kick into life. If it doesn't, go into the apps section of panel SP and set it to auto start. As for the PC side of it to access the machine remotely, I'm not sure where to get that from but it should be on my-ricoh.
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

  3. #3
    Just a tech 250+ Posts keithxxiii's Avatar
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    Re: New IMC series remote engineer app

    Quote Originally Posted by TonerMunkeh View Post
    It should already be on the device. If you press and hold the banner on top of the screen for five seconds it should kick into life. If it doesn't, go into the apps section of panel SP and set it to auto start. As for the PC side of it to access the machine remotely, I'm not sure where to get that from but it should be on my-ricoh.
    You need an OPTIM ID to access the remoteconnect support enabled device.
    Aye! Cut the crap

  4. #4
    Service Manager 1,000+ Posts Polarbear's Avatar
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    Re: New IMC series remote engineer app

    Quote Originally Posted by keithxxiii View Post
    You need an OPTIM ID to access the remoteconnect support enabled device.
    Optimid?

    I have a registered my Ricoh login

    Sent from my SM-G950F using Tapatalk
    Press the GREEN button!!

  5. #5
    Just a tech 250+ Posts keithxxiii's Avatar
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    Re: New IMC series remote engineer app

    Quote Originally Posted by Polarbear View Post
    Optimid?

    I have a registered my Ricoh login

    Sent from my SM-G950F using Tapatalk
    Here's the link, OPTiM ID - Login

    BTW, there are 2 features available for new SOP V2.

    RemoteConnect Support and Remote Operation Panel.

    RemoteConnect Support requires activating the app and of course the OPTIM ID.
    I often ask the customer to grant me access to teamviewer, and from teamviewer I control the device using remote operation panel.
    Aye! Cut the crap

  6. #6
    Service Manager 1,000+ Posts Polarbear's Avatar
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    Re: New IMC series remote engineer app

    Quote Originally Posted by keithxxiii View Post
    Here's the link, OPTiM ID - Login

    BTW, there are 2 features available for new SOP V2.

    RemoteConnect Support and Remote Operation Panel.

    RemoteConnect Support requires activating the app and of course the OPTIM ID.
    I often ask the customer to grant me access to teamviewer, and from teamviewer I control the device using remote operation panel.
    Hi keithxxiii

    Silly question - how does one obtain a login for OPTIM - is there a subscription charge or how does one register for the login?
    Press the GREEN button!!

  7. #7
    Just a tech 250+ Posts keithxxiii's Avatar
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    Re: New IMC series remote engineer app

    Quote Originally Posted by Polarbear View Post
    Hi keithxxiii

    Silly question - how does one obtain a login for OPTIM - is there a subscription charge or how does one register for the login?
    This should come from Ricoh. If you are a partner, ask the guys from ricoh team.
    Aye! Cut the crap

  8. #8
    Service Manager 1,000+ Posts Polarbear's Avatar
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    Re: New IMC series remote engineer app

    Quote Originally Posted by keithxxiii View Post
    This should come from Ricoh. If you are a partner, ask the guys from ricoh team.
    Thanks.
    Press the GREEN button!!

  9. #9
    Senior Tech 100+ Posts aktasson's Avatar
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    Re: New IMC series remote engineer app

    Quote Originally Posted by Polarbear View Post
    Good day gents

    I have been told that there is a "remote engineer" app that can be enabled on the new IMC series, that allows something similar to Teamviewer, to assist the customer in remotely repair service issues.

    Does anyone know how to enable this, as the field service guide is not much help.

    TIA.
    It's called Remote Panel Operation and RemoteConnect Support? It's in SOP V2.5 integrated. I only have a german manual to activate it.
    Doc page no 414 in met-mf3_fsm_en_final_141218.pdf.

  10. #10
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    Re: New IMC series remote engineer app

    In case it helps you, from WIM there is an option in the left menu to be able to connect remotely to the machine (see the panel and manage it).
    The technician should first connect to your computer through teamviewer to be in your network.

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