Results 1 to 7 of 7
  1. #1
    Technician
    Join Date
    Mar 2016
    Posts
    30
    Rep Power
    17

    IMC Series Supervisor Password

    Anyone else experienced this new issue? At setup if you leave the supervisor password blank at some point it changes itself. This does not happen with the admin password. It has happened before and after firmware updates. We opened a ticket with Ricoh and they said that this issue does not exist. Recommended we buy new NVRAM (Although we know how to reset it without NVRAM). Just checking if any other dealerships have run into this.

  2. #2
    Service Manager 1,000+ Posts
    IMC Series Supervisor Password

    guitar9199's Avatar
    Join Date
    Sep 2016
    Location
    Eveleth, MN
    Posts
    1,090
    Rep Power
    41

    Re: IMC Series Supervisor Password

    Not yet, but we don't have that many IMC Series machines out there yet. Thanks for the heads up though....will keep an eye out.

  3. #3
    Senior Tech 250+ Posts
    Join Date
    Dec 2015
    Location
    Pooler, GA
    Posts
    290
    Rep Power
    22

    Re: IMC Series Supervisor Password

    We always put a password in when we set the machine up. The setup instructions for these machines I believe actually have you turn this off in the service mode then finish setup. At completion of setup and at the customer site Ricoh wants the customer to input this information. Of course customer forgets this info and then a NVRAM needs to be purchased.

  4. #4
    Retired 10,000+ Posts
    IMC Series Supervisor Password

    slimslob's Avatar
    Join Date
    May 2013
    Location
    Bakersfield, CA
    Posts
    34,132
    Rep Power
    989

    Re: IMC Series Supervisor Password

    The only time that I have had the problem is when either has changed it right before being fired or a former Ricoh tech went to work for a competitor. Either way you should be able to reset to the default passwords through Factory SP.

  5. #5
    Service Manager 1,000+ Posts Debs1964's Avatar
    Join Date
    Oct 2010
    Location
    Gravesend, Kent
    Posts
    1,687
    Rep Power
    77

    Re: IMC Series Supervisor Password

    There are new default admin and supervisor passwords for the IMC range, neither of them is the old "no password"
    There are 10 types of people in this world, those who understand binary maths and those who don't

  6. #6
    Field Supervisor 500+ Posts Zeldaman's Avatar
    Join Date
    Mar 2011
    Location
    Stuttgart/Baden Wuerttemberg
    Posts
    940
    Rep Power
    47

    Re: IMC Series Supervisor Password

    Hi there!
    When the machine comes out of box, we only change the supervisor-password. RICOH says to us that you canīt reach the machine via WIM, when you leave the supervisor-password blank.
    Greetings...

  7. #7
    Technician
    Join Date
    Mar 2016
    Posts
    30
    Rep Power
    17

    Re: IMC Series Supervisor Password

    Quote Originally Posted by Zeldaman View Post
    Hi there!
    When the machine comes out of box, we only change the supervisor-password. RICOH says to us that you canīt reach the machine via WIM, when you leave the supervisor-password blank.
    Greetings...

    Just tested this in our shop with 2 new machines. We can login with Supervisor from the op panel and not the WIM just like you said. Thank you!

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here