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  1. #1
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    MP301 SMB scan to Win7 authentication error


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    MP301 SMB scan to Win7 authentication error

    I set this up today on 4 Win7 computers, 3 of them went fine.
    The last one keeps giving me Authentication error when scanning.
    I have the right user name and password, logged out and back in to verify, AND just in case I created a new user: scanner with password: password
    and same error with that.
    These are all on the same network and set up exactly the same.
    Is there some simple setting I'm missing?

  2. #2
    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: MP301 SMB scan to Win7 authentication error

    Double check you sharing and security settings
    Is it wireless or hardwired. Hardwired make sure you disable the wireless.

  3. #3
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    MP301 SMB scan to Win7 authentication error

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    Re: MP301 SMB scan to Win7 authentication error

    If the one that that is giving the error is using wireless through a USB wireless dongle, that could be the problem. I have encountered USB wifi adapters that will not allow file sharing.

  4. #4
    Field Supervisor 500+ Posts
    MP301 SMB scan to Win7 authentication error


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    Re: MP301 SMB scan to Win7 authentication error

    Quote Originally Posted by slimslob View Post
    If the one that that is giving the error is using wireless through a USB wireless dongle, that could be the problem. I have encountered USB wifi adapters that will not allow file sharing.
    thanks, I will have to check that

  5. #5
    Field Supervisor 500+ Posts
    MP301 SMB scan to Win7 authentication error


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    Re: MP301 SMB scan to Win7 authentication error

    Quote Originally Posted by slimslob View Post
    If the one that that is giving the error is using wireless through a USB wireless dongle, that could be the problem. I have encountered USB wifi adapters that will not allow file sharing.
    Went back to check it out and it is a hard wired connection to the network.
    not sure where to go next with this one.

  6. #6
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    Re: MP301 SMB scan to Win7 authentication error

    when is the last time that computer has been update. there was a problem a while back that Microsoft update for window 7 broke the scanning capability . they finally did an update to fix problem. what version is window 7 home or office. Check that in folder that your new user name is in both sharing and security tab and have full permission. on copier in address book try adding it again and browse the system to see if it find computer and then browse to folder it should ask for login information then try connection test. might want to see what antivirus software they have on that computer could be different. i know McAfee and Norton have to give it permission to pass through along with others. If allow temporary turn off and see if it goes through.

  7. #7
    Just a tech 250+ Posts keithxxiii's Avatar
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    Re: MP301 SMB scan to Win7 authentication error

    check if the network profile is set to public and also try to browse it from the device.
    Aye! Cut the crap

  8. #8
    Senior Tech 2,500+ Posts
    MP301 SMB scan to Win7 authentication error

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    Re: MP301 SMB scan to Win7 authentication error

    Usually when I get that there is an issue with the password, or the pathway is incorrect. Folder shared? Firewall disabled? Network discovery on? 802.11 enabled? When creating the scans user profile, did you give it admin rights? SMB1 enabled in windows features?
    NEVER ASSUME ANYTHING

  9. #9
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    MP301 SMB scan to Win7 authentication error


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    Re: MP301 SMB scan to Win7 authentication error

    Quote Originally Posted by mikadonovan View Post
    Usually when I get that there is an issue with the password, or the pathway is incorrect. Folder shared? Firewall disabled? Network discovery on? 802.11 enabled? When creating the scans user profile, did you give it admin rights? SMB1 enabled in windows features?
    Yes to all of the above except I did not give it admin rights.
    i also created the same “scanner” user on the 3 other computers and they all worked fine.

  10. #10
    Senior Tech 2,500+ Posts
    MP301 SMB scan to Win7 authentication error

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    Re: MP301 SMB scan to Win7 authentication error

    Quote Originally Posted by copyaction View Post
    Yes to all of the above except I did not give it admin rights.
    i also created the same “scanner” user on the 3 other computers and they all worked fine.
    802.11 enabled should be a "no". When creating a separate user profile for scans, I have always had to select "run as administrator" in order to get it to work. BTW, you can have 5 brand new pc's of the same model and 2 out of the 5 will have scanning issues that the others don't. Different builds, I guess. Drives me nuts.
    NEVER ASSUME ANYTHING

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