Page 1 of 2 12 LastLast
Results 1 to 10 of 15
  1. #1
    Field Supervisor 500+ Posts
    MP301 SMB scan to Win7 authentication error


    Join Date
    Oct 2007
    Location
    San Diego, CA
    Posts
    774
    Rep Power
    33

    MP301 SMB scan to Win7 authentication error

    I set this up today on 4 Win7 computers, 3 of them went fine.
    The last one keeps giving me Authentication error when scanning.
    I have the right user name and password, logged out and back in to verify, AND just in case I created a new user: scanner with password: password
    and same error with that.
    These are all on the same network and set up exactly the same.
    Is there some simple setting I'm missing?

  2. #2
    IT Manager 1,000+ Posts bsm2's Avatar
    Join Date
    Feb 2008
    Location
    Florida
    Posts
    1,521
    Rep Power
    41

    Re: MP301 SMB scan to Win7 authentication error

    Double check you sharing and security settings
    Is it wireless or hardwired. Hardwired make sure you disable the wireless.

  3. #3
    Retired 5,000+ Posts slimslob's Avatar
    Join Date
    May 2013
    Location
    Bakersfield, CA
    Posts
    9,490
    Rep Power
    206

    Re: MP301 SMB scan to Win7 authentication error

    If the one that that is giving the error is using wireless through a USB wireless dongle, that could be the problem. I have encountered USB wifi adapters that will not allow file sharing.

  4. #4
    Field Supervisor 500+ Posts
    MP301 SMB scan to Win7 authentication error


    Join Date
    Oct 2007
    Location
    San Diego, CA
    Posts
    774
    Rep Power
    33

    Re: MP301 SMB scan to Win7 authentication error

    Quote Originally Posted by slimslob View Post
    If the one that that is giving the error is using wireless through a USB wireless dongle, that could be the problem. I have encountered USB wifi adapters that will not allow file sharing.
    thanks, I will have to check that

  5. #5
    Field Supervisor 500+ Posts
    MP301 SMB scan to Win7 authentication error


    Join Date
    Oct 2007
    Location
    San Diego, CA
    Posts
    774
    Rep Power
    33

    Re: MP301 SMB scan to Win7 authentication error

    Quote Originally Posted by slimslob View Post
    If the one that that is giving the error is using wireless through a USB wireless dongle, that could be the problem. I have encountered USB wifi adapters that will not allow file sharing.
    Went back to check it out and it is a hard wired connection to the network.
    not sure where to go next with this one.

  6. #6
    Senior Tech 250+ Posts
    Join Date
    Jun 2009
    Location
    /Florida
    Posts
    374
    Rep Power
    26

    Re: MP301 SMB scan to Win7 authentication error

    when is the last time that computer has been update. there was a problem a while back that Microsoft update for window 7 broke the scanning capability . they finally did an update to fix problem. what version is window 7 home or office. Check that in folder that your new user name is in both sharing and security tab and have full permission. on copier in address book try adding it again and browse the system to see if it find computer and then browse to folder it should ask for login information then try connection test. might want to see what antivirus software they have on that computer could be different. i know McAfee and Norton have to give it permission to pass through along with others. If allow temporary turn off and see if it goes through.

  7. #7
    Just a tech 250+ Posts keithxxiii's Avatar
    Join Date
    Nov 2014
    Posts
    340
    Rep Power
    15

    Re: MP301 SMB scan to Win7 authentication error

    check if the network profile is set to public and also try to browse it from the device.
    Aye! Cut the crap

  8. #8
    Senior Tech 1,000+ Posts
    MP301 SMB scan to Win7 authentication error

    mikadonovan's Avatar
    Join Date
    May 2008
    Location
    Indianapolis, Indiana
    Posts
    2,285
    Rep Power
    58

    Re: MP301 SMB scan to Win7 authentication error

    Usually when I get that there is an issue with the password, or the pathway is incorrect. Folder shared? Firewall disabled? Network discovery on? 802.11 enabled? When creating the scans user profile, did you give it admin rights? SMB1 enabled in windows features?
    NEVER ASSUME ANYTHING

  9. #9
    Field Supervisor 500+ Posts
    MP301 SMB scan to Win7 authentication error


    Join Date
    Oct 2007
    Location
    San Diego, CA
    Posts
    774
    Rep Power
    33

    Re: MP301 SMB scan to Win7 authentication error

    Quote Originally Posted by mikadonovan View Post
    Usually when I get that there is an issue with the password, or the pathway is incorrect. Folder shared? Firewall disabled? Network discovery on? 802.11 enabled? When creating the scans user profile, did you give it admin rights? SMB1 enabled in windows features?
    Yes to all of the above except I did not give it admin rights.
    i also created the same “scanner” user on the 3 other computers and they all worked fine.

  10. #10
    Senior Tech 1,000+ Posts
    MP301 SMB scan to Win7 authentication error

    mikadonovan's Avatar
    Join Date
    May 2008
    Location
    Indianapolis, Indiana
    Posts
    2,285
    Rep Power
    58

    Re: MP301 SMB scan to Win7 authentication error

    Quote Originally Posted by copyaction View Post
    Yes to all of the above except I did not give it admin rights.
    i also created the same “scanner” user on the 3 other computers and they all worked fine.
    802.11 enabled should be a "no". When creating a separate user profile for scans, I have always had to select "run as administrator" in order to get it to work. BTW, you can have 5 brand new pc's of the same model and 2 out of the 5 will have scanning issues that the others don't. Different builds, I guess. Drives me nuts.
    NEVER ASSUME ANYTHING

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-=-=-=-=-=-


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here