This week I had a 4540 throw me a curve ball. Although I got it resolved, I thought I would share with everyone because I think it was so weird.
Customer called in complaining about an issue printing from tray 2 and the MFP would throw a SC460 code after only a few pages were printed. Once on-site, I saw that tray 2 was detecting B5 for the paper. When I opened the tray, I found Christmas cards from Wal-Mart. I had the customer duplicate the print job, but they could only print one at a time since it would jam. This told me the tray was not detecting the correct paper size. Sure enough, after three cards were printed the 460 came up.
I ran 20 test copies from tray one with no problem, then followed by 20 pages printed from tray one with the same result. I then removed the cards from tray 2 and replaced them with 8.5x11. Same tests, with normal results. This told me that I defenently had a problem with the reconizition of the paper size in tray 2.
I grabbed a ruler, measured the cards, put them in the by-pass and set it up for the custom size of the cards. I asked the customer to run 10 and they ran perfect. I then asked her to run 25 and again, perfect.
Anyway, I just think it's weird as heck that the MFP would throw a SC460 because paper misdetection. By the way, SC460 means BICU detected a short in the HVPS. Either way, it's fixed and maybe now if someone else see's this, they might remember reading this.
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