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  1. #1
    Nurse Ratched of Repair 250+ Posts KopyKat's Avatar
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    Exclamation Newest Goose Guide

    Attached is the lastest (Jan '09) Goose Guide.

    For those who do not know about it...it's a very good toubleshooting tool, the data comes from HotLine calls and FSR input.

    From the drop down list at the top of the columns, just pick the product code, select the problem description and bang you get all the documented solutions. When you close it Do Not Save changes made.

    It extracts to an Excel database. Sheet one is a cross reference now and subsequent pages are sorted by Product code beginning letters.

    Attached Files Attached Files

  2. #2
    rookie 100+ Posts imaginGuru's Avatar
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    Thanks kopykat, should you need anything from all the documentation I have just let me know.
    Happy New Year !

    imaginguru.


  3. #3
    Toner Schlep 100+ Posts pspahr's Avatar
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    Thanks KopyKat--Also, if needed I believe it's posted on the Ricoh TSC site.

    VectorLinux---Check it out!

  4. #4
    Toner Schlep 100+ Posts pspahr's Avatar
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    Never mind, they haven't updated it just yet.

    VectorLinux---Check it out!

  5. #5
    School District Tech 500+ Posts schooltech's Avatar
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    Thanks for that.

    Bachelor of Science in Information Technology, Comptia A+, Comptia Network+

  6. #6
    Master Of The Obvious 10,000+ Posts
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    blackcat4866's Avatar
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    Thanks KopyKat. The new info is much appreciated. Ask when you need something. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  7. #7
    Service Manager 1,000+ Posts rthonpm's Avatar
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    Question

    Thanks! Talk about a big change to the format. I just wish they would go back to model numbers instead of build numbers on the headings.
    On a slightly related topic, do any of the legacy Lanier guys out there still have the old Hot Topics PDF's that were in the FSD? For the longest time I've been trying to get my hands on a copy of the Hot Topics by models compilation. I was able to get some of the old monthly ones off the TSC site when they added Hot Topics to the Knowledge Base.
    Thanks in advance to anyone who has it and can pass it on.


  8. #8
    Field Supervisor 2,500+ Posts
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    Jomama46's Avatar
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    Thanks, kopykat


    You never realize how cheap a professional is until after you let an amateur do it.
    A+; Network +; PDI+

  9. #9
    Copier Psychologist 250+ Posts Kopyrtek's Avatar
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    rthonpm,
    i havent seen a compilation of the hot topics by model.About the only ones i have seen are the monthly.If you find one that is a compilation, by all means please post.
    Thanks


  10. #10
    Field Supervisor 1,000+ Posts
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    I got the Hot Topics By Model - Only goes through Dec 2006, but that's about when we stopped getting them regularly anyway. Pity.
    The CopyTechNet site won't let me upload it. Maybe too big, Maybe my slow connection - somebody got some spare storage I can send it to and post a link?

    Be careful in teaching your children it is acceptable to abort an inconvenient unplanned pregnancy because they may also determine it is acceptable to euthanize an inconvenient elderly parent.

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