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  1. #1
    Senior MFP Technician 3bok3bok68's Avatar
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    DSm415pf Error message 36851 network scanning using VISTA

    When I try to network scan using VISTA, an error message saying "36851" No response from the scanner appears"anyone can help to solve this problem


  2. #2
    Senior Tech 100+ Posts YHEL23's Avatar
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    Cool

    Hi friend,

    Try off 1st your firewall.....i have problem before after off the firewall, i can scan....good luck bro.....I'm a pinoy also base in brunei..


  3. #3
    Senior MFP Technician 3bok3bok68's Avatar
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    Thanks Bro I try that...also Im pinoy base in Saudi Arabia...you know Jerry Ogimas?Good luck bro.God bless you.
    Quote Originally Posted by YHEL23 View Post
    Hi friend,

    Try off 1st your firewall.....i have problem before after off the firewall, i can scan....good luck bro.....I'm a pinoy also base in brunei..



  4. #4
    Senior Tech 100+ Posts YHEL23's Avatar
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    Quote Originally Posted by 3bok3bok68 View Post
    Thanks Bro I try that...also Im pinoy base in Saudi Arabia...you know Jerry Ogimas?Good luck bro.God bless you.
    Hi Bro.,

    Yap i know him but his in dubai now....if you want to contact him this his # +971509202306.God Bless to Bro...

    Yhel


  5. #5
    Senior MFP Technician 3bok3bok68's Avatar
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    Thanks bro for your information about him...God Bless you too....

    Quote Originally Posted by YHEL23 View Post
    Hi Bro.,

    Yap i know him but his in dubai now....if you want to contact him this his # +971509202306.God Bless to Bro...

    Yhel



  6. #6
    Senior Tech 100+ Posts YHEL23's Avatar
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    Quote Originally Posted by 3bok3bok68 View Post
    When I try to network scan using VISTA, an error message saying "36851" No response from the scanner appears"anyone can help to solve this problem
    Hi Bro,

    What driver did you install?i I understand that they have two type of driver.XP and vista. Printer is it no problem?


  7. #7
    Senior MFP Technician 3bok3bok68's Avatar
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    Hi Yhel,
    Twain Driver Bro...I installed the latest version of twain driver.
    Quote Originally Posted by YHEL23 View Post
    Hi Bro,

    What driver did you install?i I understand that they have two type of driver.XP and vista. Printer is it no problem?



  8. #8
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    hi! try to disable windows firewall and also the any anti-virus personal firewall, if it works one of the firewall is blocking the scanner software. cheers...


  9. #9
    Field Supervisor 1,000+ Posts Llama God's Avatar
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    Have you tried removing the Twain driver and scanning to folder via SMB? Sure as eggs is eggs that'll fix your problem!


  10. #10
    Field Supervisor 500+ Posts Vulkor's Avatar
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    Aficio 1515/1515MF/1515F Savin - 35153/515MF/3515F Gestetner DSm415/DSm415pf/DSm415f Lanier LD015/LD015f/LD015spf


    I am pretty sure you will not be able to SCAN to folder with SMB.

    These machine was before Vista and there is no firmware update to fix the issue.


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