Aficio 700 the 5th copies blank

**Matoku** · 01-31-2009

hello everyone.When I facing this problem I have no idea at all what to do.the problem is when I make copies more then 4 pages.
eg.the original is 6 pages,the 5th copies is blank or show some unreadable image the 6th pages is ok,If I make 100copies from 1 original is ok no problem.

what is the problem cause this,

either the HDD,bicu board, or anythings ealse?

thanks,

**bonnie750** · 01-31-2009

sounds like the exposure lamp is not coming on every page

**Matoku** · 02-02-2009

I dont think so.
I have tried many times and only the 5th page is blank copies.
today I tried do memory clear.
the problem is gone.
but there are many many sc code comes out.

sc364.968,984 etc.

the sbicu and Hdd faulty.

**Jomama46** · 02-02-2009

It might be the paper, if 2 sheets are not being separated.

**schooltech** · 02-02-2009

Does this happen when you do a large printout, such as a full SMC printout?

I think you need to try to narrow it down to whether it's an internal problem or something going on with the scanner area, but I don't think that's the problem. If there is anything going on with the scanner, it might have something to do with a board going a bit flaky, but, as Jomama said, it might be something more simple, such as double-feeding.

It's easy to get frustrated when machines do stuff like this. Did you run 4-911-xxx HDD media check and/or formatting? Also, have you updated or reloaded the firmware?

Before you tear into it, I'd so the simple stuff first:

1) print out a multiple page internal printout, such as a full SMC

2) Hdd media check/format

3) firmware reload

4) Do a quick re-seat of HDD connections in the back

The are much cheaper and may fix the problem. Yes, it could be a board, but I'd do other easier things first, just to help narrow it down a bit.

**Shadow1** · 02-02-2009

It really sounds like a HDD or RAM problem - an error check may find a bad sector, mark it, and the problem goes away. Format does about the same. Engine clear will wipe out the bad sector data, and alter the way the machine fills the HDD, so the problem may look like it went away, but really it just moved.

**Matoku** · 02-03-2009

this morning I tested the HDD and the sbcu board on the known good machine .first the sbcu not ok because the mouse do home on it and dirts everywhere on the board.I try cleans it and now its ok.

I will fix back the parts to the machine and try.

hopely its ok.

How to do firmware upgrade on this machine?

**schooltech** · 02-03-2009

This machine requires that you use the MCE Ricoh software, download the .bin firmware file from the Ricoh Tech website, and load it to a PCMCIA card via the MCE software and a PCMCIA card reader, or just use a laptop with a built in reader.

If you haven't done it before, you'll probably not be able to do it without some assistance. It's a bit difficult at first.