It makes sense if you think about it. Traditional support ends with the machine. If the customer had the ability to go into the actual driver and change anything where is the accountability? How are any resulting problems to be resolved? Hours can be lost trying to determine the nature of the problem, much less a solution- and who is liable if the changes wreck a customer's network or servers? After all, WE gave them the software, right? As it is, techs have the ability to build and test custom drivers and document what was done to prevent worst case scenarios.
I can see how it COULD be great to offer this software to customers IF they were reliably competent and willing to accept liability for potential problems. But it isn't a perfect world and Ricoh tends to play it safe.
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