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  1. #1
    Technician
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    Question 3228c fax forward doesn't work...

    Forwarding is turned on in both places and a working address book entry is selected for the destination, but it does not forward or act like forwarding is activated in any way...

    Another strange thing is that I can turn 11-6 off and it will still print...

    Thanks for checking out my strange problem.

    Chris

  2. #2
    Ralph S
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    Quote Originally Posted by bubblegoose72 View Post
    Forwarding is turned on in both places and a working address book entry is selected for the destination, but it does not forward or act like forwarding is activated in any way...

    Another strange thing is that I can turn 11-6 off and it will still print...

    Thanks for checking out my strange problem.

    Chris
    Is all the firmware updated?
    If a forwarded fax cannot get to the selected destination, the system after a few tries (about 4 ) will force a print out of the stored information.

  3. #3
    Service Manager 1,000+ Posts digicor's Avatar
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    Is it forwarding to another fax mach, or a server file?
    If its a server file(computer storage) make sure the firewall is off, the file is shared with all permissions,ect... I have had these things solve some probs.also make sure the reciving comp has the correct password and user name, this make a connection possible,to a comp.it has to know where to go.can u see the file in the destination selection?

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