machine jams at the right hand side of the machine making paper fans. when customers removes the paper the machine then starts to make this griinding noise.
jam code is 009 which is the external tray. paper is found on the right hand side of the machine not in the fuser unit area.
i can see the gears on the tranfer cleaing unit strugling to turn. when i take the cleaning unit out the transfer unit runs perfectly fine with no grinding noise.
when i put the cleaning unit back in the noise dissapears. next morning its comes back in. theres no toner spilling on the rear transfer unit gears as this can also cause grinding noises.
i have three machines ou there with the same problem that i jus cant seem to get to the bottom of. customers are going mental.
there must be someone out the whos had the same problem as me. help
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