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Service Manager
250+ Posts
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GBCIII and D062 Series
Hey guys, just wanted to let you know that I recently had a issue with a new install on a Savin 9090. Reason for the post is the lack of info from within the Ricoh group, so... as a Ginny Pig, I reserve the right to post/relate my experience with others for their gain. I guess anyway..
So we had a new client order a 9090, GBC StreamPunch III and a SR4030 Finisher. Order was made and excepted, but the MFP came in before the GBC, so we went out and installed the MFP and said that we would come out and install the GBC when it came in. This is were we, as a dealer screwed up!
The next day, another tech and I went out to install the GBC and found that nothing was right. When following the 3 year old instructions, nothing at all was right. After 10 minutes or so of trying to figure this crap out, I called a stop to project, popped open the laptop and checked the compatibility matrix in the Product Support Guide for the given model. Sure enough! The SR4030 was not compatible with the GBC. When I called my owner/purchasing agent, he told me that ISuite would normally alert him on a misconfiguration and it did not do it on this order!
Be it said here (PSG) that the only finishers compatible with the GBC is the SR4050 (100 sheet staple finisher) and the SR5010 (Booklet Maker).
So we ordered the SR4050 Finisher, as well as the Cover Interposer as a kind gesture to the new client. And to be honest, they could really use it! They were gonna have to run their covers, which were on heavy stock, through the bypass, to print and punch them. Then run them back through as a cover page through the machine. Adding the Cover Interposer would at least save them charges on one of the pages in the job.
We get the 4050 finisher in, as well as the interposer and I install everything on a 9060 that we have in the shop for another client. I just wanted to make sure that everything worked the way it was supposed to before I took everything down to the new client with the 9090. Good thing I did too, because the GBC didn't work right for crap!!
I called tech support and was told that I had a bad Data Cable (from the finsiher to GBC). So I ordered that, overnight none the less. It did not fix my problem! I called support again and they could not help me any further since I was not trained on the product and my Service Manager, who is, would not call in. So I was totally stuck!
I called my regional tech rep and he told me about some Beta Software that was avaliable that might fix the problem. So he sent it over to me and sure enough, problem solved!
So here's the issue.... On the new D062 frames, they have different Engine Timing than any other product we have. A 60 ppm machine might start out at 50ppm and end at 75ppm. So long as it averages 60ppm, it's ok, for spec reasons. Again, a 90ppm machine might start a job at 60ppm, but end at 110ppm. Just depending on the job length. Our products, such as finishers and such, don't have a problem with this, but third party products like the GBC,do! It will cause a ton of issues! You have to have this firmware, which is an Engine firmware, to allow the GBC to work.
From best I can tell, it turns off the Ramp Up/Speed Up feature of the product. If you pay close attention, you will notice it. During a small job, say less than 20 pages or so, you will notice that the first 5 or so pages seem to struggle to get out of the machine. After that though, it seems to putt right along.
Worse of all, there does not seem to be a enough concern from Japan to offer this firmware to everyone. From what I was told, it will be up to GBC to solve this problem. How stupid!!??
Anyway, if anyone has jamming issues with a D062 family product, with a GBC Streampunch III. You will either have to go through the hoops with tech support or called your regional rep. At some point, you will get the software and your problem will be solved. I could give it to everyone, but that would not solve the problem! We have to let Japan know that we have enough of problem out here to justify making software available to everyone.
One other thing... Go into User Tools, Copier/Doc settings, Input/Output, and select Punch Type. From there, choose MultiPunch and viola! The GBC will show up on the LCD Display as an option. At that point, place the sticker over the power button of the GBC.
I would like to thank Shadow1 for all his input with this issue!! Without his help, I would've probably drank way too much and lost everything. Thanks again Shadow1!!
Chin Up!!
The first law states that energy is conserved: The change in the internal energy is equal to the amount added by heating minus the amount lost by doing work on the environment.
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Senior Tech
100+ Posts
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These streampunches are horrible.....I look after one on a AF2105 with a SR841 finisher and I gotta visit it every single day for jams.....
All my problems seem to be in the finisher. The copier has the latest firmware, and the finisher has the correct Eprom fitted. Ive replaced the sensors, rollers, guides and it still jams. So I replaced the entire finisher with another one and it STILL jams.
And when its not jamming, the holes are getting punched too far back - so I gotta clean out the chads from around the solenoid and the back gauge plate at least once per week.
Also, because it punches the leading edge it causes severe curl when it exits the finisher in the shift tray - this makes the later pages bend and fold and mixes up the order of the booklets.
The only thing ive found to be a little help is by rising and lowering the streampunch and the finisher to get the entrance and exit levels correct, and by changing the paper from 80gsm to 100gsm. I'm sooooo over this machine.
BUT i still visit it every day.....
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Senior Technician
250+ Posts
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Something for down the road>>>
I found that I had to replace the duplex unit every 1.5 million copies on a 2090 because stream punch would jam only when duplexing. It looks like these were made in someones garage. We found that running the dies with the felt oil pad removed and no oil worked the best, otherwise the chads end up everywhere except the tray.
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We always threw a whole duplexer in< important account that we didn't want to mess with. I assume that feed rollers were main cause.
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I gotta say that so far, I am not GBC's biggest fan. I have an 1106 with the streampunch III and th BK5010 bookletmaker,Cover inserter,trimmer, and Book Folding Unit. The Streampunch gets used primarily with the coil bind die and as mentioned, if you don't oil it to death EVERY time before use, it will fold corners at exit. So far, it is the prize of the lot. I was warned about the clutch that will get dirty and hang up if they try to punch heaviers tock but so far, so good. The BK5010 is a major headache. First the BFU needs help as it will stall the edge square roller on a thick book. Learn the limits and train customer to turn off BFU when they reach that limit. The Cover insert is the way to go as the post insert is junk in my opinion. People want to try to feed heavy stock covers from the interposer and with it's standard doc feed rollers and belt system, it just won't handle them. Trimmer has been pretty trouble free. The BK5010 has had issues such as the infeed has a shaft with 2 bearings that rides on a cam from below. The bearing holder will spread and let the cam drop in between the groove of the shaft and the bearing where it will lock and cause jams. With the complete lack of communication that is designed between the GBC stuff and the engine, it will not show the jams immediately and finally shut down with an SC670 code. The next issue is that customer wants to fold 1 sheet of 11 x 17. Specs say it will do it but more times than not, 1 sheet bounces when it hits the stopper and causes a mis-fold that is way off. Had to readjust the folding roller height to stop the bounce. Now comes the kicker, This machine uses MicroPress also. There is absolutely no communication between main body and MicroPress. When it stops, you must go search why. Looking for out of paper, does it want you to remove pages from finisher?, is it low or out of covers? You just learn to go look at the machine from one end to the other. Also MicroPress has limits of how far you can go with firmware upgrades I am told.
Now I see that there is a BK5010e that is available for the color machine that has bi-directional communication. I wonder if it will be available later for BW machines also. I wish they would explain why Micropress will not let you take advantage of bug fixes and when they will be compatible with later levels of firmware.
Very much "trial by fire" with the GBC accessories.
I am keeping an open ear for advice from any GBC or MicroPress veterans here. Thanks, G.H.
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Senior Tech
100+ Posts
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Just want to clear this up - are you saying that the ONLY finishers compatible with the streampunch are the SR4050 and SR5010 (as in Unisys12's first post) with ANY machine or with the Savin 9090? Im still getting jams in the duplexer and the finisher on the AF2105 and SR841 - not a jam as such, the paper just stops so IM convinced its a timing issue. Ive tried all fixes suggested to me, even Shadows middle roller trick on the green belt but nothing has sorted it out yet. Now im wondering if its the wrong finisher after re-reading this post.
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