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Thread: MPC4000

  1. #1
    Senior Tech 100+ Posts
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    MPC4000

    this machine gives an malfunction on finisher,
    this is displayed as an error.
    Paper now coming on the middle tray.
    Have to visit customer tomorrow, well known problem on this model ?
    Don't have much experience on this one

    thanks in advance


  2. #2
    Field Supervisor 1,000+ Posts Eric1968's Avatar
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    You have to be more specific. What's the display reading? Is it a functional problem with an SC... And, important question, what kind of finisher are we talking about?


  3. #3
    Senior Tech 100+ Posts
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    RE

    I dont know yet, realize that this is poor information.
    Go to the customer tomorrow, then I have more details.
    Thanks for reply anyway.


  4. #4
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    I had a call yesterday on the same model, error was a SC760 (punch motor). There was a staple in the die blocking one of the punch heads, preventing complete rotation during initialization. These new models are smart enough now to divert prints automatically to the internal tray without having to disconnect the finisher until a tech comes out.

    Last edited by teebee1234; 12-30-2009 at 02:12 AM.

  5. #5
    Field Supervisor 500+ Posts Vulkor's Avatar
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    Could be something as simple as finisher unplugged from back of unit.


  6. #6
    Field Supervisor 1,000+ Posts Eric1968's Avatar
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    Quote Originally Posted by Vulkor View Post
    Could be something as simple as finisher unplugged from back of unit.
    Good point, you'll get SC672, if I remember right.


  7. #7
    Carbon Chimp 2,500+ Posts TonerMunkeh's Avatar
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    I think it might be 792. It is on the older stuff anyway.

    Grrr. Arrrg. Brains. Arrrg.

  8. #8
    Service Manager 250+ Posts msaeger's Avatar
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    I predict garbage can under the shift tray


  9. #9
    Field Supervisor 500+ Posts Vulkor's Avatar
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    Quote Originally Posted by msaeger View Post
    I predict garbage can under the shift tray

    Yeah seen this plenty of times. Or Cases of Paper there.


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